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53% Of Americans Consider Product Reviews And Scores As The Most Crucial Part Of Online Shopping.
Today's consumers are smart and want the very best bang for their dollar. It's no surprise that they consider reading reviews as a huge part of the purchasing decision.
Source: Statista
63.6 Percent Of Customers Go To Google To Check For Reviews Of A Business
Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) last.
These online review statistics reveal the general popularity of a website can just go so far when it pertains to trust.
Source: Review Trackers
82% Of Consumers Check Out Review Sites Since They Want To Buy A Service Or A Product And Want To Get The Facts About The Businesses Product Or Services.
Review sites are locations that customers go to get the truth about a product, service or business . Users come since they have already formed a buying decision. The bulk of them (89%) purchase within a week of their visit. And 29 percent do so in 24 hours.
Source: RevLocal
Almost All Customers, Who Utilize Online Reviews, Read Them Very Early In The Buying Process
Let's say you want to purchase a brand-new vehicle and there are several models which fit your criteria. How do you choose the best one for you? Well, you read the reviews.
With the help of other consumers, you quickly choose a model that works for you. That's how favorable reviews convert consumers into clients.
Source: Consumer Affairs
88% Of Americans Declared That Product Reviews Were The Most Influential Factor When Purchasing Home Electronics
Data reveal that reviews were more successful than Television advertisements at 37%, social media at 23% and display ads at 49%.
Source: Statista
64% Of Americans Agree That User-generated Content (client Reviews) Enhanced Their Shopping Experience In 2017
30% of customers who check out consumer reviews, concur that it increases their purchasing confidence.
Companies utilize the reviews to improve their products or services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
67% Of Customers Suggest Reviews Are A "Very Crucial" Factor When Choosing A Service Provider
When clients have to select a solution provider, reviews have a huge influence on their decision.
Source: DemandGenReport
53% Of Consumers Expect Businesses To Reply Within A Week To Negative Reviews
Online review statistics prove that 63% of consumer reviews go on without a reaction. That's regrettable, due to the fact that those companies are losing clients that way.
Source: Review Trackers
88% Of Executives Regard Reputation Risk As A Top Business Issue
Reputation management stats suggest a business's reputation doesn't impact simply the customers. Potential employees likewise take a look at rankings and read reviews.
Source: Deloitte
Consumers Could Invest 31 Percent More With A Business That Has Terrific Reviews
Focus on this statistic. The better other users explain your product and services, the more money you can charge and customer review stats reveal to us exactly how much more.
Source: Martech Zone
61% Of Local Businesses Have A Typical Rating Of 4 To 5 Stars
Typically two-thirds of businesses have excellent and awesome scores. Just 5% of companies have a ranking listed below three stars.
Source: Brightlocal
Google Accounts For 57.5% Of All Reviews Globally
As can be expected, Google remains in the lead, followed by Facebook, TripAdvisor and others.
These are the online reviews circulation rankings:
Google at 57.5%, Facebook with 19%, TripAdvisor with 8.4%, Yelp at 6.6% and Others with 8.6%.
Source: Review Trackers