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89% Of Buyers Like To Read Reviews Using Their Smartphones
Be it via an app or a mobile internet browser, clients choose to read reviews on their cell phones.
Source: Statista
53% Of Consumers Expect Companies To Answer Back Within A Week To Negative Reviews
Online review statistics show that 63% of consumer reviews stay without a reaction. That's regrettable, since those companies are losing customers that way.
Source: Review Trackers
Software Application Reviews Impact Over 98 Percent Of All Purchasers
18 percent of software purchasers consider reviews to be an essential factor in the purchase procedure. Software reviews have no impact whatsoever on just 2 percent of consumers. Two thirds of them read more than six reviews to decide and 14 percent of them read more than 20 reviews.
Source: Capterra
61 Percent Of Local Businesses Have An Average Score Of 4 To 5 Stars
Generally two-thirds of companies have outstanding and good scores. Just 5% of companies have a score below three stars.
Source: Brightlocal
30% Of Customers Feel Comfortable With A Company Which Answers Online Reviews
Communicating with your customers builds their trust. Even something like responding to their comments and reviews can make them feel valued.
As you might anticipate, customers who feel this way are happy to spend more money with a business.
Source: Statuslabs
90% Of Customers Require Less Than 10 Reviews To Form An Opinion About A Business
You understand what people say about first impressions, right?
Users get their first impression of your businesses through reviews. Generally through less than 10 of them.
Consider asking your visitors to compose one if you do not have reviews on your website.
Source: Martech Zone
Facebook Reviews Affect More Than 50% Of Consumers' Buying Decisions
Facebook is presently the most popular social network which can also affect our buying decisions.
According to social reviews statistics, Facebook affects over half of users' purchase choices.
If it has positive reviews, Facebook reviews stats expose that four out of five users are most likely to trust a local business.
Source: RevLocal
63.6 Percent Of Customers Check Out Google To Check For Reviews Of A Business
Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) at the bottom of the list.
When it comes to trust, these online review statistics show the basic appeal of a website can only go so far.
Source: Review Trackers
98 Percent Of Yelp's Site Visitors Purchased From A Business They Found On The Website
Typically, 142 million consumers check out Yelp each month. If you have not declared your totally free Yelp business page, this is as great a time as any.
Source: RevLocal
Positive Reviews Encourage 68% Of Customers To Use A Local Business
Since the vast majority of consumers check out reviews, you would want yours to be inviting to new consumers, right? Keep them short, positive and sweet.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
Negative Reviews Can Increase Conversion By As Much As 85 Percent
It sounds insane, but negative reviews can be a positive factor for users to spend more time on your website. According to online review statistics, individuals spend more than five times as long on a site when they read negative reviews.
More than two-thirds of users trust reviews more when there are a mix of negatives and positives. If there aren't any unfavorable ones, an overwhelming 95% suspect censorship or fabricated reviews.
Source: Reevoo
70% Of Consumers Prefer To Discover A Business Through Short Articles And Reviews, Rather Than Advertisements
Ads are all well and good, but it deserves attempting a different approach as well. Reviews are without a doubt the very best method to find the truth about a service or product.
Source: Statuslabs
15 Percent Of Visitors Do Not Trust Businesses Without Any Online Reviews
No trust indicates no interactions. 15 percent of potential consumers will not even think about working with a company they can't find viewpoints about.
Source: Statuslabs
A Lone Business Review Can Lift Its Conversions By 10%
Online review statistics reveal user-generated material can do miracles in regards to conversions.
A single review can have an enormous impact on your business.
A hundred reviews can raise your conversion rates by as much as 37 percent. Two hundred can supply an astonishing 44% boost.
Source: RevLocal
Consumer Reviews On Items Are Trusted Practically 12 Times More Than The Makers' Descriptions
Word-of-mouth reviews are miles ahead of the producers' description. Individuals trust other peoples viewpoints before they ever trust what the manufacturer says. The reason, manufacturers' descriptions are essentially ads.
Source: Martech Zone