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67% Of Customers Claim That Reviews Are A "Very Important" Factor When Picking A Service Provider
When consumers need to pick a solution provider, reviews have a massive impact on their decision.
Source: DemandGenReport
53% Of Customers Expect Companies To Respond Within A Week To Unfavorable Reviews
Online review stats prove that 63% of consumer reviews remain without a reply. That's regrettable, since those companies are losing clients that way.
Source: Review Trackers
91 Percent Of Millennials Depend On Online Reviews As Much As Family And Friends
Online review statistics put clients' reviews as the most trustworthy source of suggestions. Online reviews typically bring the very same weight as suggestions from friends and family.
Source: Brightlocal
77% Of Clients Don't Rely On Reviews That Are Older Than Three Months
Consumers don't care how good your product or service was in the past. Due to the fact that they are relevant and fresh, is part of why online reviews matter.
Customers know businesses lose their touch all the time, which is why most of them regard older reviews irrelevant.
It is for this reason that businesses ought to be constantly asking for reviews.
Source: Statuslabs
89% Of Individuals Prefer To Read Reviews On Their Cell Phones
Be it via an app or a mobile web browser, customers prefer to read reviews on their smart phones.
Source: Statista
USA Buyers View "Product Performance" To Be The Most Helpful Info In Product Reviews
When people check out reviews, they focus on different elements of the shopping experience. But according to online review stats, 60% of them are most thinking about the product's performance.
Customer satisfaction, product quality and quality in time are the next couple of considerations for more than 50% of US consumers.
Source: Statista
95% Of Travelers Read Online Reviews Prior To Reserving Travel Related Services
Leisure and business tourists alike read reviews to form a viewpoint. Business tourists check out an average of 5 reviews vs. 6-7 for leisure travelers. 59percent of all travelers report that they read reviews 'constantly' or 'really frequently'.
Source: Trust You
49 Percent Of Customers Consider The Quantity Of Online Reviews As An Essential Consideration Of Their Purchasing Decision
Consumers value not just the quality or nature of the reviews, however they consider their number and recency too.
The share of consumers, who take notice of the variety of reviews is presently at 46%.
Source: Brightlocal
60 Percent Of Consumers Check Out Blog And Social Media Reviews On Their Mobile Phones Before Shopping
In-store purchasing is affected significantly by blogs and reviews on social networks. With men being twice as likely to be affected than ladies.
Reviews and ranking statistics show people value the opinion of peers more than any other content.
Source: Collective Bias
61% Of Regional Businesses Have A Typical Score Of 4 To 5 Stars
Overall two thirds of companies have outstanding and good rankings. Only 5% of businesses have a score listed below three stars.
Source: Brightlocal
83% Of All Young Consumers Were Invited To Submit A Review Recently
Of those invited, 80% of clients did post a review. In general, companies have actually asked 66% of all clients to leave a review on their company.
Source: Brightlocal
When Buying Home Electronic Devices, 88% Of Americans Claimed That Product Reviews Were The Most Influential Factor
Statistics reveal that reviews were more beneficial than TV advertisements at 37%, social networks at 23% and display advertisements at 49%.
Source: Statista
One-half Of All Millennial's "Always" Read Online Reviews For Businesses
More youthful individuals understand the worth of being informed. User-generated material has an indisputable influence on customers.
If businesses stop to consider the power of customer reviews over millennials, they will realize what they've been missing out on. Older people are different though, only 6% of individuals aged 55 or older read reviews.
Source: Brightlocal
Facebook Reviews Affect More Than 50 Percent Of Customers' Buying Decisions
Facebook is currently the most popular social media which can likewise affect our purchasing decisions.
According to social media reviews stats, Facebook affects over half of users' purchase decisions.
Facebook reviews stats expose that 4 out of five users are most likely to rely on a local business if it has favorable reviews.
Source: RevLocal