63.6% Of Customers Visit Google To Look For Reviews Of A Business

Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) last.

When it comes to trust, these online review stats reveal the general popularity of a site can only go so far.

Source: Review Trackers

Unfavorable Reviews Can Increase Conversion By As Much As 85%

It sounds crazy, however negative reviews can be a positive driver for users to devote more time on your site. According to online review data, individuals spend more than five times as long on a site when they read negative reviews.

When there are a mix of positives and negatives, more than two thirds of users trust reviews more. If there aren't any negative ones, an overwhelming 95 percent suspect censorship or faked reviews.

Source: Reevoo

If A Company Deals With Issues Quickly And Effectively, 95% Of Unsatisfied Customers Will Return To A Company

Consumers do not expect you to be perfect. When things go wrong, they do anticipate you to fix things. If there's nothing else a business can do to fix a concern, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

60% Of Consumers Refer To Blog And Social Network Reviews On Their Cell Phones Before Shopping

In-store shopping is influenced significantly by blogs and reviews on social networks. With men being two times as likely to be affected than women.

Reviews and ranking stats reveal people value the viewpoint of peers more than any other material.

Source: Collective Bias

American Consumers Consider "Product Performance" To Be The Most Valuable Information In Product Reviews

When people read reviews, they concentrate on different aspects of the shopping experience. But according to online review stats, 60% of them are most thinking about the product's performance.

Customer satisfaction, product quality and quality with time are the next couple of considerations for more than 50% of USA clients.

Source: Statista

89% Of Customers Prefer To Read Reviews On Their Mobile Phones

Be it via an app or a mobile web browser, everyday people prefer to read reviews on their mobile phones.

Source: Statista

90% Of Customers Need Less Than 10 Reviews To Form An Opinion About A Business

You understand what people state about very first impressions?

Users get their impression of your businesses through reviews. Typically through less than 10 of them.

Consider asking your visitors to compose one if you don't have reviews on your site.

Source: Martech Zone

67% Of Consumers Claim That Reviews Are A "Very Crucial" Factor When Selecting A Solution Provider

When clients have to choose a service provider, reviews have a huge influence on their decision.

Source: DemandGenReport

53% Of Americans Consider Product Reviews And Scores As The Most Vital Part Of The Online Shopping Experience In 2018.

Today's shoppers are smart and desire the very best bang for their buck. It's no surprise that they consider reading reviews as a huge part of the buying decision.

Source: Statista

86 Percent Of Customers Would Consider Writing A Review For A Business

Your consumers are your most valuable resource, and it's not only because of the money they spend at your business. They will be prepared to share it if you give them a good experience.

Source: Brightlocal

A Solitary Business Review Can Raise Its Conversions By 10 Percent

Online review statistics show user-generated content can do miracles in terms of conversions.

A single review can have a substantial effect on your business.

A hundred reviews can boost your conversion rates by as much as 37 percent. 2 hundred can provide a mind-blowing 44% increase.

Source: RevLocal

73% Of Customers Think Customer Reviews Are More Crucial Than Star And Number Rankings

Online review data make it clear individuals aren't satisfied with scores alone.

Customer reviews make the stats appear more authentic which is what the prospective customers are looking for. Nearly a 3rd of consumers state composed reviews are the only function that makes them believe the websites' reviews are appropriate and useful.

Source: Fan and Fuel

54% Of Americans Pay The Most Attention To The Average Star Rating Of A Local Company

The star rating is the first thing customers see. Still, users take notice of other elements also, like the quantity, recency, length, and belief of reviews. Each of these alone affects more than a 3rd of USA consumers.

Source: Statista

The Typical Review Length Has Become 65% Shorter Since 2010

At this present time reviews are much shorter, easier, and more straight to the point. The word count of a review in 2019 is comparable to that of tweet from twitter.

Source: Review Trackers

88% Of Executives Consider Reputation Risk As A Leading Business Issue

Reputation management statistics show a company's reputation doesn't affect simply the customers. Potential team members likewise take a look at scores and read reviews.

Source: Deloitte

83% Of Consumers Don't Trust Advertising

The conventional channels to reach clients aren't as prominent as they used to be. A lot of users who no longer trust advertisements select to take notice of consumers' recommendations online.

Source: Statuslabs

64% Of Americans Concur That User-generated Content (consumer Reviews) Enhanced Their Shopping Experience In 2017

30 percent of customers who read consumer reviews, agree that it increases their purchasing confidence.

Businesses utilize the reviews to improve their services and products.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

91 Percent Of Millennials Have Faith In Online Reviews As Much As Friends And Family

Online review stats put clients' reviews as the most trustworthy source of suggestions. Online reviews normally carry the very same weight as advice from family and friends.

Source: Brightlocal