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53% Of Consumers Expect Companies To Answer Back Within A Week To Negative Reviews
Online review stats show that 63% of consumer reviews remain without a reply. That's too bad, since those businesses are losing clients that way.
Source: Review Trackers
98 Percent Of Yelp's Website Visitors Bought From A Business They Discovered On The Site
Normally, 142 million consumers check out Yelp every month. This is as great a time as any if you have not claimed your totally free Yelp business page.
Source: RevLocal
15 Percent Of Buyers Do Not Trust Businesses With No Online Reviews
No trust indicates no interactions. 15 percent of potential consumers will not even think about doing business with a company they can't find viewpoints about.
Source: Statuslabs
Consumers Reading Reviews On A Mobile Device Are 127 Percent Most Likely To Purchase Than Desktop Users
Mobile users prefer to get things done much faster. Purchasing choices are made rapidly.
Online reviews are obviously convincing, yet marketers have not necessarily come to appreciate the power of them.
Source: Martech Zone
83% Of Consumers Do Not Trust Advertising
The conventional channels to reach clients aren't as influential as they used to be. Most users who no longer trust advertisements choose to take notice of clients' suggestions online.
Source: Statuslabs
Customer Reviews On Items Are Trusted Almost 12 Times More Than The Makers' Descriptions
Word-of-mouth reviews are miles ahead of the makers' description. Individuals trust other individuals opinions before they ever trust what the producer says. The reason, makers' descriptions are generally advertisements.
Source: Martech Zone
95% Of Dissatisfied Consumers Will Return To A Company If A Business Manages To Fix Issues Rapidly And Effectively
Customers do not anticipate you to be perfect. When things go wrong, they do expect you to fix things. If there's absolutely nothing else a business can do to resolve an issue, a simple coupon can say "We are sorry" in a more appealing way.
Source: SocialMediaToday
The Average Review Word Count Has Actually Become 65% Much Shorter Since 2010
Currently reviews are much shorter, simpler, and more straight to the point. The length of a review in 2019 is typical to that of a twitter tweet.
Source: Review Trackers
49 Percent Of Consumers Consider The Quantity Of Online Reviews As A Necessary Factor In Their Purchasing Decision
Consumers value not only the quality or nature of the reviews, but they consider their number and recency also.
The share of consumers, who take note of the variety of reviews is presently at 46%.
Source: Brightlocal
74 Percent Of Local Companies Have At Least One Google Review
One review is far from sufficient to enhance your site's SERP ranking.
Taking a look at online ratings data, we learnt that a company needs to have a minimum of 40 reviews before visitors "Award" it with a star.
Source: Brightlocal
Reviews Are The Most Vital Part Of The Purchase Choice For Over 90% Of American Clients
24% of US buyers consider reviews as 'very influential'.
To show the significance of online reviews and ratings, did you know that 81 percent of customers will pay more for a product with reviews and those exact same customers are likewise ready to accept slower shipping times for such items.
Source: Turntonetworks