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91 Percent Of Millennials Depend On Online Reviews As Much As Friends And Family
Online review stats place customers' reviews as the most credible source of suggestions. Online reviews generally carry the same weight as recommendations from loved ones.
Source: Brightlocal
Reviews Are The Most Essential Part Of The Purchase Decision For Over 90% Of USA Clients
24% of US consumers consider reviews as 'exceptionally influential'.
To highlight the value of online reviews and scores, did you understand that 81 percent of customers will pay more for a product with reviews and those exact same consumers are also happy to accept slower shipping times for such products.
Source: Turntonetworks
If It Has Less Than A 4 Star Rating, More Than Half Of Customers Will Not Use An Organisation
This stat is one of many that show the significance of online scores. Now that news of consumer complete satisfaction travels this fast, keeping your customers delighted is more vital than ever.
57% of customers have looked for companies with more than four stars in 2018, which is up from 48% in 2017.
Moreover, 11 percent looked just for companies with a perfect five star rating.
Source: Brightlocal
More Than Four Negative Reviews About A Company Or Product May Decrease Sales By 70%
One negative review suffices for 35 percent of a site's visitors to decide not to buy. Three negative reviews can cost a business 59% less sales.
Of course, they can be compensated by the large number of positive reviews you get.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
53% Of Consumers Anticipate Businesses To Respond Within A Week To Negative Reviews
Online review statistics clarify that 63% of client reviews stay without a response. That's too bad, due to the fact that those businesses are losing consumers that way.
Source: Review Trackers
89% Of Individuals Like To Read Reviews Using Their Cell Phones
Be it through an app or a mobile web browser, customers choose to read reviews on their smart phones.
Source: Statista
70% Of Consumers Choose To Learn About A Business Via Reviews And Articles, Instead Of Advertisements
Advertisements are all well and good, however it's worth attempting a different approach too. Reviews are by far the very best method to find the truth about a product or service.
Source: Statuslabs
74% Of Regional Businesses Have At A Minimum, One Google Review
A single review is far from adequate to enhance your website's SERP ranking.
Taking a look at online ratings statistics, we found out that a company needs to have a minimum of 40 reviews before people "Award" it with a star.
Source: Brightlocal
83 Percent Of Clients Do Not Trust Advertising
The standard channels to reach customers aren't as prominent as they utilized to be. Many users who no longer trust ads select to focus on clients' recommendations online.
Source: Statuslabs
61 Percent Of Regional Businesses Have An Average Ranking Of 4 To 5 Stars
Typically 2 out of 3 companies have excellent and exceptional ratings. Only 5% of businesses have a rating listed below three stars.
Source: Brightlocal
71% Of Millennials Search Customer Reviews Of Professional Services
More than half of all individuals in need of an expert service rely on online reviews.
According to online reviews stats, 59% used online reviews to choose an attorney or a physician.
Young people (age 18-35) are even more inclined to employ a professional based upon online reviews. Only 19% of millennials will think about employing a legal representative without any.
Source: Thomson Reuters
US Shoppers View "Product Performance" To Be The Most Valuable Detail In Product Reviews
When individuals check out reviews, they concentrate on different aspects of the shopping experience. But according to online review statistics, 60% of them are most interested in the product's performance.
Customer satisfaction, product quality and quality with time are the next few considerations for more than 50% of USA clients.
Source: Statista
86 Percent Of Consumers Would Think About Writing A Review For A Business
Your customers are your most important resource, and it's not just because of the cash they spend at your business. They will be willing to share it if you offer them a great experience.
Source: Brightlocal
Facebook Reviews Impact More Than 50% Of Consumers' Buying Decisions
Facebook is presently the most popular social network which can also affect our purchasing preferences.
According to social reviews data, Facebook affects over half of users' purchase choices.
Facebook reviews statistics expose that 4 out of five users are most likely to rely on a local business if it has favorable reviews.
Source: RevLocal