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If A Company Takes Care Of Problems Rapidly And Efficiently, 95% Of Unsatisfied Customers Will Return To A Company
Clients don't anticipate you to be perfect. When things go wrong, they do anticipate you to remedy things. If there is absolutely nothing else a company can do to fix an issue, a simple coupon can say "We are sorry" in a more attractive way.
Source: SocialMediaToday
Over Half Of Clients Aged 25-34 Wrote Reviews
According to Statista, the younger generations are seemingly the more opinionated ones.
Source: Statista
A One Star Increase In Ranking Can Lead To A 5% To 9% Boost In Business Profits
Businesses that treat clients well usually succeed, review websites help make certain of that.
Source: Statuslabs
Reviews Are The Most Important Part Of The Purchase Decision For Over 90% Of US Clients
24% of US shoppers consider reviews as 'very influential'.
To show the value of online reviews and scores, did you understand that 81 percent of customers will pay more for an item with reviews and those exact same consumers are also going to accept slower shipping times for such products.
Source: Turntonetworks
53 Percent Of Americans Consider Product Reviews And Ratings As The Most Essential Part Of Online Shopping.
Today's buyers are wary and desire the best bang for their dollar. It's no wonder that they consider checking out reviews as a big part of the purchasing decision.
Source: Statista
Google Accounts For 57.5% Of All Reviews Throughout The World
Google is in the lead here, followed by Facebook as a far-off second.
Here's the online reviews circulation rankings:
Google with 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others at 8.6%.
Source: Review Trackers
88% Of Executives Consider Reputation Risk As A Leading Business Concern
Reputation management statistics suggest a company's reputation does not affect simply the consumers. Potential employees also look at rankings and read reviews.
Source: Deloitte
64% Of Americans Agree That User-generated Content (customer Reviews) Improved Their Shopping Experience In 2017
30% of customers who read consumer reviews, agree that it increases their buying confidence.
Organizations utilize the reviews to enhance their products or services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
When Purchasing Home Electronic Devices, 88% Of Americans Reported That Product Reviews Were The Most Influential Factor
Statistics reveal that reviews were more successful than TV ads at 37%, social media at 23% and display ads at 49%.
Source: Statista
15% Of Clients Do Not Trust Businesses Without Having Online Reviews
No trust means no interactions. 15% of prospective clients won't even consider doing business with a company they can't find opinions about.
Source: Statuslabs
70 Percent Of Consumers Need To Check Out A Minimum Of 4 Reviews Before They Can Rely On A Business
Four reviews may be too few. Many people read much more reviews to get a clear view of how business is really doing. Don't depend on that figure alone.
Source: Brightlocal