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Just 6 Percent Of Consumers Do Not Rely On Customer Reviews At All
According to client review data, a massive 19% of consumers always trust online reviews and never ever a make a purchase without checking out reviews initially.
Source: Statista
If It Has Less Than A 4 Star Score, More Than Half Of Consumers Won't Utilize An Organisation
This stat is among numerous that highlight the value of online ratings. Now that news of consumer fulfillment travels this fast, keeping your customers delighted is more vital than ever.
57 percent of customers have actually searched for companies with more than 4 stars in 2018, which is up from 48% in 2017.
11 percent looked only for businesses with a best five star ranking.
Source: Brightlocal
Online Reviews Impact 67.7% Of Customer Buying Decisions
More than two thirds of buyers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz
A One Star Boost In Score Can Lead To A 5% To 9% Boost In Business Income
Businesses that treat customers well generally succeed, review websites help make sure of that.
Source: Statuslabs
Only 44 Percent Of Local Companies Have Claimed Their Google My Business Listing
That's 56 percent of your competitors that aren't benefiting from their listing.
While business listings on the major review platforms are complimentary, a remarkably low number of businesses really use them.
Although we now understand why consumer reviews are so effective, most businesses obviously do not.
Source: LsaInsider
91% Of Businesses Think The Business's Star Rating Can Determine Whether They Win Or Lose A Possible Employee
The 86% of companies question the integrity of online reviews. However, they understand the massive effect user scores have on their business. Undesirable consumer or staff member reviews can influence 90% of job seekers.
Source: Career Arc
More Than Four Negative Reviews About A Company Or Service May Reduce Sales By 70%
One negative review suffices for 35 percent of a website's visitors to decide not to purchase. Three negative reviews can cost a business 59% less sales.
Naturally, they can be compensated by the large variety of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
Many Best Selling Items Have An Average Rating Of 4.2 To 4.7
You can't make everybody happy, which is why perfect 5 star scores are suspicious. That's why it is abnormal to get perfect 5 star ratings.
According to client rating stats, conversion rates start to reduce as scores rise above 4.7.
Source: Spiegel Research Center
77% Of Users Do Not Trust Reviews That Are Older Than 3 Months
Consumers don't care how good your product or service was in the past. Part of why online reviews matter is because they are relevant and fresh.
Customers understand businesses lose their touch all the time, which is why the majority of them find older reviews unimportant.
It is for this reason that companies should to be constantly asking for reviews.
Source: Statuslabs
US Consumers View "Product Performance" To Be The Most Valuable Detail In Product Reviews
When individuals read reviews, they focus on various aspects of the shopping experience. However according to online review stats, 60% of them are most interested in the product's performance.
Client satisfaction, product quality and quality in time are the next few factors to consider for more than 50% of USA clients.
Source: Statista
Reviews Published On Twitter Can Help Grow Sales By 6.46 Percent
Online review data reveal that reviews shared on Twitter, do more to increase sales than those on any other social media platform.
Source: Yotpo
Google Accounts For 57.5% Of All Reviews Across The Globe
Google is in the lead here, followed by Facebook as a distant second.
These the online reviews circulation rankings:
Google at 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp at 6.6% and Others at 8.6%.
Source: Review Trackers