American Buyers View "Product Performance" To Be The Most Valuable Detail In Product Reviews

They focus on various elements of the shopping experience when people check out reviews. But according to online review statistics, 60% of them are most interested in the item's performance.

Customer satisfaction, product quality and quality over time are the next few factors to consider for more than 50% of US customers.

Source: Statista

61% Of Local Businesses Have A Typical Score Of 4 Or 5 Stars

Overall 2 out of 3 businesses have good and exceptional ratings. Just 5% of businesses have a ranking listed below three stars.

Source: Brightlocal

83% Of All Younger Shoppers Were Asked To Post A Review Recently

Of those asked, 80% of clients did leave a review. In general, businesses have actually asked 66% of all consumers to submit a review on their business.

Source: Brightlocal

71% Of Millennials Search Customer Reviews Of Professional Services

Majority of all people in need of an expert service turn to online reviews.

According to online reviews data, 59% used online reviews to choose a physician or a lawyer.

Younger people (age 18-35) are much more likely to work with an expert based on online reviews. Just 19% of millennials will think about working with an attorney without any.

Source: Thomson Reuters

53% Of Consumers Anticipate Companies To Reply Within A Week To Unfavorable Reviews

Online review stats clarify that 63% of client reviews go on without a response. That's regrettable, because those companies are losing consumers that way.

Source: Review Trackers

30% Of Clients Feel Positive About A Business Which Responds To Online Reviews

Keeping in touch with your clients creates trust. Even something easy like responding to their remarks and reviews can make them feel valued.

As you might anticipate, customers who feel this way are ready to spend more money with a company.

Source: Statuslabs

Software Application Reviews Influence Over 98 Percent Of All Purchasers

18% of software application purchasers consider reviews to be an essential factor in the purchase process. Software reviews have no effect whatsoever on just 2 percent of consumers. Two thirds of them read more than 6 reviews to make up their mind and 14% of them read more than 20 reviews.

Source: Capterra

88% Of Executives Consider Reputation Risk As A Leading Business Problem

Reputation management statistics suggest a company's reputation doesn't impact simply the customers. Prospective team members likewise take a look at scores and take a look at reviews.

Source: Deloitte

95 Percent Of Travelers Check Out Online Reviews Prior To Booking Travel Services

Leisure and business tourists alike read reviews to form a viewpoint. Business tourists read an average of 5 reviews vs. 6-7 for leisure travelers.

Source: Trust You

54% Of Americans Pay The Most Attention To The Typical Star Rating Of A Local Business

The star score is the first thing customers see. Still, users focus on other aspects as well, like the amount, recency, length, and sentiment of reviews. Each of these alone influences more than a third of US customers.

Source: Statista

Half Of All Millennial's "Always" Check Out Online Reviews For Companies

More youthful people understand the value of being informed. User-generated content has an indisputable influence on consumers.

If businesses think of the power of consumer reviews over millennials, they will recognize what they've been missing out on. Older individuals are various though, only 6% of people aged 55 or older check out reviews.

Source: Brightlocal

Most Local Businesses Have Approximately 39 Google Reviews

People like to share their experience after they've visited a vendor. Online review trends show people prefer to comment if they had a positive experience, instead of a unfavorable or mediocre one.

Source: Brightlocal

Almost All Consumers, Who Use Online Reviews, Read Them Early On In The Buying Process

Let's say you want to buy a brand-new car and there are numerous models which fit your criteria. How do you choose the best one for you? Well, you read online reviews.

With the help of other customers, you quickly pick one that works for you. That's how favorable reviews convert consumers into clients.

Source: Consumer Affairs

67% Of Customers Claim That Reviews Are A "Very Important" Factor When Picking A Solution Provider

Reviews have an enormous impact on their decision when consumers have to select a solution provider.

Source: DemandGenReport

Over Half Of People Aged 25-34 Published Reviews

According to Statista, the more youthful generations are reportedly the more opinionated ones.

Source: Statista

89% Of Clients Review A Businesses Reactions To Reviews

Not only do many consumers read the review replies, 30% of them hold them in high regard. Nearly 96% read the replies to their own reviews.

Source: Brightlocal

Positive Reviews Motivate 68 Percent Of Customers To Choose A Local Business

Because the vast bulk of customers read reviews, you'd want yours to be enticing to brand-new consumers, right? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal