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89% Of Buyers Like To Read Reviews Using Their Mobile Phones
Be it through an app or a mobile web browser, clients choose to read reviews on their mobile devices.
Source: Statista
Negative Reviews Can Increase Conversion By Up To 85%
It sounds insane, however negative reviews can be a positive driver for users to spend more time on your site. According to online review stats, people spend more than five times as long on a website when they check out negative reviews.
More than two-thirds of users trust reviews more when there are a mix of positives and negatives. An overwhelming 95 percent suspect censorship or faked reviews if there aren't any unfavorable ones.
Source: Reevoo
The Majority Of Clients Aged 25 To 34 Published Reviews
According to Statista, the younger generations are unsurprisingly the more vocal ones.
Source: Statista
95% Of Dissatisfied Clients Will Return To A Company If A Company Makes An Effort To Solve Issues Quickly And Effectively
Consumers don't anticipate you to be perfect. They do anticipate you to fix things when they go wrong. If there is absolutely nothing else a business can do to fix an issue, a simple coupon can say "We're sorry" in a more enticing way.
Source: SocialMediaToday
67% Of Consumers Claim That Reviews Are A "Very Important" Factor When Choosing A Solution Provider
When clients need to choose a service provider, reviews have a massive effect on their decision.
Source: DemandGenReport
70% Of Customers Choose To Discover A Business Via Reviews And Posts, Rather Than Advertisements
Ads are all well and good, but it deserves trying a different approach also. Reviews are without a doubt the best method to find the truth about a service or product.
Source: Statuslabs
Facebook Reviews Affect More Than 50 Percent Of Consumers' Purchasing Decisions
Facebook is presently the most popular social network which can also influence our buying decisions.
According to social media reviews stats, Facebook impacts over half of users' purchase choices.
If it has favorable reviews, Facebook reviews statistics expose that four out of five users are most likely to rely on a local business.
Source: RevLocal
61% Of Regional Businesses Have An Average Ranking Of 4 Or 5 Stars
Typically 2 out of 3 businesses have good and exceptional rankings. Just 5% of companies have a score listed below three stars.
Source: Brightlocal
US Consumers Regard "Product Performance" To Be The Most Valuable Info In Product Reviews
When individuals check out reviews, they concentrate on different aspects of the shopping experience. However according to online review stats, 60% of them are most thinking about the item's performance.
Client satisfaction, product quality and quality with time are the next few considerations for more than 50% of American customers.
Source: Statista
54% Of Americans Pay The Most Attention To The Average Star Ranking Of A Local Business
The star score is the first thing consumers see. Still, users take notice of other aspects also, like the quantity, recency, length, and sentiment of reviews. Each of these alone affects more than a third of USA customers.
Source: Statista
70% Of Customers Need To Read A Minimum Of Four Reviews Before They Can Rely On A Business
4 reviews may be too few. The majority of people check out many more reviews to get an idea of how business is in fact doing. Don't depend upon that figure alone.
Source: Brightlocal
Online Reviews Affect 67.7% Of Customer Purchasing Decisions
More than two-thirds of customers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz
A Lone Business Review Can Raise Its Conversions By 10 Percent
Online review statistics reveal user-generated material can do miracles in regards to conversions.
A single review can have a substantial impact on your business.
A hundred reviews can raise your conversion rates by as much as 37 percent. 2 hundred can provide an astonishing 44 percent increase.
Source: RevLocal
77% Of Clients Do Not Trust Reviews That Are Older Than Three Months
Customers don't care how great your service or product was in the past. Due to the fact that they are fresh and relevant, is part of why online reviews matter.
Customers understand businesses lose their touch all the time, which is why most of them regard older reviews irrelevant.
It is for this reason that businesses need to be constantly requesting reviews.
Source: Statuslabs
Just 44% Of Local Companies Have Claimed Their Google My Business Listing
That's 56% of your competitors that aren't making the most of their listing.
While business listings on the significant review platforms are free, a remarkably low number of companies really make use of them.
Although we now know why consumer reviews are so effective, many businesses apparently don't.
Source: LsaInsider