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83 Percent Of Consumers Do Not Rely On Advertising
The traditional channels to reach consumers aren't as prominent as they utilized to be. A lot of users who no longer trust ads choose to take note of clients' suggestions online.
Source: Statuslabs
Reviews Shared On Twitter Can Help Boost Revenues By 6.46%
Online review stats reveal that reviews shared on Twitter, do more to increase sales than those on any other social network.
Source: Yotpo
Fifty Percent Of All Millennial's "Constantly" Read Online Reviews For Companies
More youthful individuals know the value of being informed. User-generated material has an indisputable influence on customers.
If businesses stop to consider the power of client reviews over millennials, they will understand what they've been losing out on. Older people are various though, only 6% of people aged 55 or older check out reviews.
Source: Brightlocal
Just 44 Percent Of Local Businesses Have Accepted Their Google My Business Listing
That's 56% of your competitors that aren't making the most of their listing.
While business listings on the major review platforms are totally free, a surprisingly low number of companies actually use them.
Although we now understand why client reviews are so powerful, the majority of businesses apparently do not.
Source: LsaInsider
Customers Could Invest 31% More With A Business That Has Fantastic Reviews
Take notice of this statistic. The better other users describe your services or product, the more cash you can charge and customer review statistics reveal to us precisely just how much more.
Source: Martech Zone
Google Accounts For 57.5% Of All Reviews Around The Globe
Google is the clear winner as far as distribution goes, however they are not the only ones in the game.
Here's the online reviews distribution rankings:
Google with 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others with 8.6%.
Source: Review Trackers
Online Reviews Affect 67.7% Of Customer Purchasing Decisions
More than 2 thirds of buyers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz
86% Of Consumers Would Consider Composing A Review For A Business
Your consumers are your most important resource, and it's not only because of the cash they spend at your business. If you provide an excellent experience, they will be willing to share it.
Source: Brightlocal
95% Of Disappointed Clients Will Return To A Business If A Company Manages To Solve Problems Quickly And Efficiently
Clients do not expect you to be perfect. They do expect you to take care of things when they go wrong. If there's nothing else a business can do to deal with an issue, a simple coupon can say "We're sorry" in a more enticing way.
Source: SocialMediaToday
15% Of Visitors Do Not Trust Businesses Without Any Online Reviews
No trust means no interactions. 15% of prospective customers will not even think about working with a company they can't discover viewpoints about.
Source: Statuslabs
52% Of Consumers Trust A Product More If It Has Negative Reviews Too
We already discussed the positive and negative reviews and their impact on customers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises warnings that perhaps the reviews are fake. People anticipate to see some unfavorable reviews.
Source: Capterra
Reviews Are The Third Most Influential Ranking Factor For Google's Local 3 Pack
Review signals (quantity, variety, etc.) account for 15.44% of Google's algorithm for local ranking.
Only Google My Business signals, like distance and keywords account for 25.12%, and link signals at 16.53%, are more important than reviews as far as ranking aspects go for the local 3 pack.
Source: Moz
95% Of Travelers Read Online Reviews Prior To Scheduling Travel Services
Leisure and business travelers alike check out reviews to form an opinion. Business tourists read approximately 5 reviews vs. 6-7 for leisure travelers. 59% of all travelers report that they check out reviews 'always' or 'extremely often'.
Source: Trust You
88% Of Executives Consider Reputation Risk As A Leading Business Concern
Reputation management statistics suggest a company's reputation doesn't affect just the clients. Prospective team members likewise take a look at scores and read reviews.
Source: Deloitte