95% Of Unsatisfied Consumers Will Return To A Company If A Company Deals With Issues Rapidly And Effectively

Customers do not expect you to be perfect. When things go wrong, they do expect you to fix things. If there is nothing else a business can do to solve a problem, a simple coupon can say "We are sorry" in a more enticing way.

Source: SocialMediaToday

95% Of Travelers Check Out Online Reviews Prior To Reserving Travel Services

Leisure and business travelers alike read reviews to form a viewpoint. Business travelers check out an average of 5 reviews vs. 6-7 for leisure travelers.

Source: Trust You

54% Of Americans Pay The Most Attention To The Typical Star Score Of A Local Business

The star ranking is the first thing consumers see. Still, users pay attention to other aspects as well, like the quantity, recency, length, and sentiment of reviews. Each of these alone affects more than a 3rd of American customers.

Source: Statista

Reviews Are The Most Essential Part Of The Purchase Choice For Over 90% Of United States Customers

24% of US consumers consider reviews as 'very influential'.

To illustrate the importance of online reviews and rankings, did you understand that 81% of customers will pay more for an item with reviews and those exact same consumers are also happy to accept slower shipping times for such items.

Source: Turntonetworks

53% Of Americans Consider Item Reviews And Scores As The Most Vital Part Of Online Shopping.

Today's consumers are smart and want the very best bang for their buck. It's no wonder that they consider checking out reviews as a huge part of the buying decision.

Source: Statista

89% Of Customers Choose To Read Reviews On Their Cell Phones

Be it via an app or a mobile web browser, folks prefer to read reviews on their phones.

Source: Statista

Positive Reviews Motivate 68 Percent Of Consumers To Use A Local Business

Because the vast majority of consumers read reviews, you'd want yours to be appealing to brand-new consumers? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

72 Percent Of Customers Will Not Take Action Unless They Read Some Reviews

Irrespective of how tempting your marketing is, you still need client reviews. There is no other way around it. Clients are still ready to hear you out, but they rely on other people more.

Source: My Testimonial Engine

63.6 Percent Of Consumers Visit Google To Check For Reviews Of A Business

Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) at the bottom of the list.

When it comes to trust, these online review statistics show the general appeal of a website can only go so far.

Source: Review Trackers

Facebook Reviews Affect More Than 50% Of Consumers' Buying Decisions

Facebook is presently the most popular social media which can also affect our purchasing decisions.

According to social media reviews stats, Facebook impacts the majority of users' purchase choices.

If it has positive reviews, Facebook reviews statistics reveal that 4 out of 5 users are likely to trust a local business.

Source: RevLocal

98% Of Yelp's Visitors Purchased From A Business They Discovered On The Website

Usually, 142 million consumers go to Yelp monthly. If you haven't declared your totally free Yelp business page, this is as great a time as any.

Source: RevLocal

Almost All Customers, Who Utilize Online Reviews, Read Them Very Early In The Buying Process

Let's say you want to purchase a new automobile and there are several models which fit your criteria. How do you choose the very best one for you? Well, you read online reviews.

With the help of other people, you quickly choose one that works for you. That's how positive reviews transform customers into consumers.

Source: Consumer Affairs

Reviews Shared On Twitter Can Improve Revenues By 6.46%

Online review data reveal that reviews shared on Twitter, do more to grow sales than those on any other social network.

Source: Yotpo

If It Has Less Than A 4 Star Score, More Than Half Of Consumers Won't Utilize A Company

This stat is among numerous that show the importance of online rankings. Now that news of client fulfillment travels this quick, keeping your consumers pleased is more important than ever.

57 percent of customers have looked for business with more than four stars in 2018, which is up from 48 percent in 2017.

Moreover, 11 percent looked just for companies with an ideal five star score.

Source: Brightlocal

A Lot Of Local Companies Have Approximately 39 Google Reviews

Individuals like to share their experience after they've gone to a supplier. Online review trends reveal individuals prefer to comment if they had a favorable experience, instead of a average or negative one.

Source: Brightlocal