Reviews Are The 3rd Most Influential Ranking Element For Google's Local 3 Pack

Review signals (quantity, diversity, and so on) account for 15.44% of Google's algorithm for local ranking.

Google My Business signals, like proximity and keywords account for 25.12%, and link signals at 16.53%, are more crucial than reviews as far as ranking aspects go for the local 3 pack.

Source: Moz

95% Of Unsatisfied Clients Will Return To A Company If A Company Makes An Effort To Resolve Issues Quickly And Effectively

Consumers do not expect you to be perfect. They do anticipate you to take care of things when they go wrong. If there's nothing else a company can do to solve a concern, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

91% Of Businesses Believe The Business's Star Rating Can Determine Whether They Win Or Lose A Potential Team Member

The 86% of businesses question the integrity of online reviews. Nevertheless, they realize the enormous impact user ratings have on their business. Unfavorable consumer or employee reviews can influence 90% of job seekers.

Source: Career Arc

One-half Of All Of The Millennial's "Constantly" Read Online Reviews For Businesses

Younger people know the worth of being informed. User-generated content has an indisputable effect on consumers.

If businesses think of the power of customer reviews over millennials, they will recognize what they've been missing out on. Older individuals are various though, only 6% of people aged 55 or older check out reviews.

Source: Brightlocal

73 Percent Of Customers Think Consumer Reviews Are More Crucial Than Star And Number Scores

Online review statistics make it clear people aren't satisfied with ratings alone.

Customer reviews make the statistics appear more authentic which is what the would-be clients are trying to find. Practically a third of consumers state composed reviews are the only feature that makes them think the sites' reviews are helpful and pertinent.

Source: Fan and Fuel

More Than 4 Negative Reviews About A Company Or Product May Reduce Sales By 70 Percent

One negative review suffices for 35 percent of a website's visitors to decide not to purchase. 3 negative reviews can cost a business 59% fewer sales.

Of course, they can be compensated by the large variety of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

The Majority Of Consumers Aged 25 To 34 Gave Reviews

According to Statista, the younger generations are obviously the more opinionated ones.

Source: Statista

83% Of All Younger Customers Were Invited To Post A Review Recently

Of those asked, 80% of customers did give a review. In general, businesses have actually asked 66% of all clients to leave a review on their business.

Source: Brightlocal

82 Percent Of Customers Check Out Review Sites Because They Want To Purchase A Service Or A Product And Wish To Get The Facts About The Businesses Product Or Services.

Users come since they have actually already formed a buying decision. The majority of them (89%) purchase within a week of their visit.

Source: RevLocal

53% Of Americans Consider Product Reviews And Ratings As The Most Essential Part Of Online Shopping.

Today's shoppers are wary and desire the best bang for their buck. It's no wonder that they consider checking out reviews as a big part of the buying decision.

Source: Statista

Many Popular Items Have A Typical Ranking Of 4.2 To 4.7

You can't make everyone happy, which is why perfect 5 star scores are suspicious. That's why it is abnormal to get perfect 5 star ratings.

According to consumer rating stats, conversion rates start to reduce as rankings rise above 4.7.

Source: Spiegel Research Center