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53% Of Customers Anticipate Companies To Answer Back Within A Week To Negative Reviews
Online review statistics reveal that 63% of consumer reviews remain without a reaction. That's too bad, due to the fact that those companies are losing consumers that way.
Source: Review Trackers
Most Local Companies Have An Average Of 39 Google Reviews
People like to share their experience after they have visited a vendor. Online review trends reveal people choose to comment if they had a favorable experience, rather than a unfavorable or average one.
Source: Brightlocal
82 Percent Of Customers Check Out Review Sites Due To The Fact That They Wish To Buy A Service Or A Product And Wish To Get The Truth About Business Services And Products.
Users come due to the fact that they have already formed a purchase decision. The majority of them (89%) buy within a week of their visit.
Source: RevLocal
Over Half Of People Aged 25 To 34 Posted Reviews
According to Statista, the younger generations are reportedly the more opinionated ones.
Source: Statista
91% Of Businesses Believe The Business's Star Rating Can Determine Whether They Win Or Lose A Possible Employee
The 86% of companies question the integrity of online reviews. Nonetheless, they realize the massive effect user ratings have on their business. Undesirable customer or staff member reviews can influence 90% of job seekers.
Source: Career Arc
63.6 Percent Of Consumers Visit Google To Check For Reviews Of A Business
Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) last.
When it comes to trust, these online review statistics show the general appeal of a website can only go so far.
Source: Review Trackers
Reviews Shared On Twitter Can Help Increase Revenues By 6.46 Percent
Online review statistics reveal that reviews shared on Twitter, do more to grow sales than those on any other social network.
Source: Yotpo
91% Of Millennials Depend On Online Reviews As Much As Loved Ones
Online review statistics put consumers' reviews as the most credible source of suggestions. Online reviews typically bring the very same weight as suggestions from friends and family.
Source: Brightlocal
30% Of Consumers Feel Positive About A Business Which Responds To Online Reviews
Staying connected with your consumers creates trust. Even something easy like reacting to their comments and reviews can make them feel valued.
As you may expect, clients who feel this way are going to spend more cash with a company.
Source: Statuslabs
89% Of Buyers Choose To Read Reviews Using Their Mobile Devices
Be it through an app or a mobile browser, everyday people prefer to read reviews on their mobile phones.
Source: Statista
A Lone Business Review Can Lift Its Conversions By 10 Percent
Online review statistics reveal user-generated content can do miracles in regards to conversions.
A single review can have an enormous impact on your business.
A hundred reviews can raise your conversion rates by as much as 37%. 2 hundred can provide a mind-blowing 44 percent increase.
Source: RevLocal
73 Percent Of Consumers Believe Customer Reviews Are More Crucial Than Star And Number Ratings
Online review stats make it clear individuals aren't satisfied with ratings alone.
Customer reviews make the statistics appear more authentic which is what the potential consumers are searching for. Practically a third of consumers state composed reviews are the only function that makes them believe the sites' reviews are beneficial and appropriate.
Source: Fan and Fuel
95% Of Travelers Check Out Online Reviews Prior To Scheduling Travel Related Services
Leisure and business tourists alike read reviews to form an opinion. Business tourists read an average of 5 reviews vs. 6-7 for leisure tourists.
Source: Trust You
Negative Reviews Can Improve Conversion By Up To 85 Percent
It sounds insane, however negative reviews can be a positive factor for users to devote more time on your site. According to online review statistics, people spend more than 5 times as long on a site when they check out negative reviews.
When there are a mix of negatives and positives, more than two-thirds of users trust reviews more. If there aren't any negative ones, a frustrating 95 percent suspect censorship or faked reviews.
Source: Reevoo
60 Percent Of Customers Refer To Blog And Social Network Reviews On Their Mobile Phones Before Shopping
In-store purchasing is affected considerably by blogs and reviews on social networks. With men being two times as likely to be influenced than ladies.
Reviews and rating data show people value the opinion of peers more than any other material.
Source: Collective Bias