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A One Star Boost In Score Can Cause A 5% To 9% Increase In Business Revenue
Businesses that treat clients well usually flourish, review sites help make certain of that.
Source: Statuslabs
64 Percent Of Americans Concur That User-generated Content (client Reviews) Enhanced Their Shopping Experience In 2017
30% of consumers who read consumer reviews, concur that it increases their buying confidence.
Organizations use the reviews to enhance their products and services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
70 Percent Of Consumers Need To Check Out A Minimum Of 4 Reviews Before They Can Rely On A Business
4 reviews may be too few. Many people check out a lot more reviews to get a clear view of how the business is in fact doing. Don't depend upon that figure alone.
Source: Brightlocal
USA Buyers Consider "Product Performance" To Be The Most Valuable Info In Product Reviews
When individuals check out reviews, they focus on various aspects of the shopping experience. However according to online review statistics, 60% of them are most thinking about the item's performance.
Client satisfaction, product quality and quality over time are the next couple of considerations for more than 50% of US clients.
Source: Statista
89% Of Shoppers Choose To Read Reviews Using Their Mobile Phones
Be it by means of an app or a mobile internet browser, most people choose to read reviews on their cell phones.
Source: Statista
90% Of Customers Require Less Than 10 Reviews To Form A Viewpoint About A Business
You understand what people state about first impressions, right?
Users get their impression of your businesses through reviews. Usually through less than 10 of them.
If you do not have reviews on your website, think about asking your visitors to compose one.
Source: Martech Zone
If It Has Negative Reviews As Well, 52% Of Consumers Trust A Product More
We already touched upon the positive and negative reviews and their impact on consumers. However, all products have their faults, it raises red flags that possibly the reviews are phony if all of a products reviews are positive. Consumers expect to see some negative reviews.
Source: Capterra
Google Accounts For 57.5% Of All Reviews All Over The World
Google is in the lead here, followed by Facebook as a far-off second.
Here's the online reviews distribution rankings:
Google with 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp at 6.6% and Others with 8.6%.
Source: Review Trackers
If A Company Deals With Issues Quickly And Efficiently, 95% Of Unsatisfied Customers Will Return To A Company
Clients don't expect you to be perfect. They do expect you to remedy things when they go wrong. If there's absolutely nothing else a business can do to solve an issue, a simple coupon can say "We are sorry" in a more attractive way.
Source: SocialMediaToday
91% Of Millennials Rely On Online Reviews As Much As Friends And Family
Online review statistics place customers' reviews as the most reliable source of recommendations. Online reviews typically carry the same weight as suggestions from loved ones.
Source: Brightlocal
Online Reviews Impact 67.7% Of Consumer Buying Decisions
More than 2 thirds of consumers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz
Only 6% Of Customers Don't Trust Client Reviews At All
According to client review stats, a whopping 19 percent of consumers constantly rely on online reviews and never ever a make a purchase without reading reviews.
Source: Statista