77% Of Users Don't Rely On Reviews That Are Older Than 3 Months

Customers don't care how excellent your service or product was in the past. Part of why online reviews matter is due to the fact that they are relevant and fresh.

Customers know businesses lose their touch all the time, which is why most of them consider older reviews irrelevant.

It is for this reason that companies should to be continuously asking for reviews.

Source: Statuslabs

Negative Reviews Can Boost Conversion By Up To 85%

It sounds crazy, however negative reviews can be a positive factor for users to devote more time on your website. According to online review statistics, people spend more than 5 times as long on a website when they check out negative reviews.

More than two-thirds of users trust reviews more when there are a mix of positives and negatives. If there aren't any unfavorable ones, an overwhelming 95 percent suspect censorship or fabricated reviews.

Source: Reevoo

67% Of Customers Report Reviews Are A "Very Crucial" Factor When Choosing A Service Provider

When clients have to choose a solution provider, reviews have an enormous influence on their decision.

Source: DemandGenReport

If A Business Deals With Issues Quickly And Efficiently, 95% Of Unsatisfied Clients Will Go Back To A Company

Clients don't anticipate you to be perfect. When things go wrong, they do anticipate you to resolve things. If there is nothing else a company can do to resolve a concern, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

91% Of Millennials Trust Online Reviews As Much As Friends And Family

Online review statistics position consumers' reviews as the most credible source of suggestions. Online reviews typically bring the exact same weight as suggestions from loved ones.

Source: Brightlocal

70% Of Consumers Need To Check Out At Least 4 Reviews Before They Can Rely On A Business

4 reviews may be too few. The majority of people read many more reviews to get a clear view of how business is really doing. Do not depend upon that figure alone.

Source: Brightlocal

61 Percent Of Regional Businesses Have A Typical Score Of 4 Or 5 Stars

Generally two-thirds of businesses have great and outstanding ratings. Only 5% of companies have a ranking listed below 3 stars.

Source: Brightlocal

53% Of Customers Anticipate Businesses To Reply Within A Week To Unfavorable Reviews

Online review stats show that 63% of consumer reviews stay without a reaction. That's regrettable, since those companies are losing customers that way.

Source: Review Trackers

Half Of All Millennial's "Constantly" Read Online Reviews For Companies

Younger individuals know the value of being informed. User-generated material has an unassailable impact on consumers.

If businesses stop to consider the power of client reviews over millennials, they will recognize what they've been losing out on. Older individuals are various though, only 6% of individuals aged 55 or older check out reviews.

Source: Brightlocal

Almost All Customers, Who Utilize Online Reviews, Read Them Early On In The Purchasing Process

Let's say you wish to buy a brand-new vehicle and there are several models which fit your requirements. How do you pick the very best one for you? Well, you read the reviews.

With the help of other people, you quickly decide on one that works for you. That's how positive reviews convert customers into customers.

Source: Consumer Affairs

89% Of Consumers Read A Businesses Feedback To Reviews

Not only do most clients read the review replies, 30% of them hold them in high regard. Practically 96% read the feedback to their own reviews.

Source: Brightlocal

77% Of Clients Would Likely Post A Review If They Were Asked

More than a 35% would post a review to advise others about their client encounter and 24% would definitely direct their review to the company itself.

Over a 26% would want to submit a review to assist other people with their decision making process.

Source: Podium

Google Accounts For 57.5% Of All Reviews World Wide

Google is in the lead here, followed by Facebook as a distant second.

These the online reviews distribution rankings:

Google at 57.5%, Facebook with 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others with 8.6%.

Source: Review Trackers

A Lot Of Best Selling Products Have An Average Rating Of 4.2 To 4.7

You can't make everybody happy, which is why perfect 5 star rankings are suspicious. That's why it is abnormal to get perfect 5 star scores.

According to customer rating stats, conversion rates begin to reduce as rankings rise above 4.7.

Source: Spiegel Research Center

70 Percent Of Customers Choose To Find Out About A Business Through Short Articles And Reviews, Instead Of Advertisements

Advertisements are all well and good, but it deserves attempting a different approach also. Reviews are without a doubt the very best method to find the truth about a product or service.

Source: Statuslabs

71% Of Millennials Browse Consumer Reviews Of Professional Services

Majority of all people in need of a professional service turn to online reviews.

According to online reviews statistics, 59% used online reviews to pick an attorney or a doctor.

Young people (age 18-35) are much more likely to hire an expert based on online reviews. Just 19% of millennials will think about employing an attorney without any.

Source: Thomson Reuters