If A Business Manages To Solve Issues Quickly And Efficiently, 95% Of Dissatisfied Consumers Will Go Back To A Company

Customers do not anticipate you to be perfect. They do expect you to take care of things when they go wrong. If there's nothing else a company can do to deal with an issue, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

83% Of All Young Clients Were Asked To Post A Review Recently

Of those asked, 80% of consumers did leave a review. In general, businesses have actually asked 66% of all customers to submit a review on their company.

Source: Brightlocal

A Single Business Review Can Raise Its Conversions By 10 Percent

Online review stats show user-generated material can do wonders in regards to conversions.

A single review can have an enormous impact on your business.

A hundred reviews can boost your conversion rates by as much as 37%. Two hundred can supply a mind-blowing 44% boost.

Source: RevLocal

70 Percent Of Customers Choose To Learn About A Business Through Posts And Reviews, Instead Of Ads

Ads are all well and good, but it deserves attempting a different approach as well. Reviews are by far the best method to discover the truth about a service or product.

Source: Statuslabs

A One Star Boost In Ranking Can Lead To A 5% To 9% Increase In Business Income

Businesses that treat clients well typically prosper, review websites help ensure of that.

Source: Statuslabs

67% Of Customers Report Reviews Are A "Extremely Important" Factor When Selecting A Service Provider

When customers need to pick a service provider, reviews have an enormous effect on their decision.

Source: DemandGenReport

89% Of Consumers Choose To Read Reviews On Their Cell Phones

Be it via an app or a mobile browser, folks prefer to read reviews on their mobile phones.

Source: Statista

95% Of Travelers Read Online Reviews Prior To Booking Travel Services

Leisure and business travelers alike check out reviews to form an opinion. Business tourists read an average of 5 reviews vs. 6-7 for leisure tourists.

Source: Trust You

American Consumers Consider "Product Performance" To Be The Most Useful Info In Product Reviews

When people read reviews, they concentrate on different elements of the shopping experience. But according to online review statistics, 60% of them are most thinking about the item's performance.

Customer satisfaction, product quality and quality in time are the next couple of factors to consider for more than 50% of American consumers.

Source: Statista

Just 6% Of Consumers Don't Trust Consumer Reviews At All

According to client review data, a massive 19 percent of consumers constantly trust online reviews and never a make a purchase without checking out reviews.

Source: Statista

Online Reviews Affect 67.7% Of Customer Buying Decisions

More than two-thirds of consumers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.

Source: Moz

64% Of Americans Agree That User-generated Content (client Reviews) Improved Their Shopping Experience In 2017

30 percent of customers who check out consumer reviews, agree that it increases their buying confidence.

Organizations utilize the reviews to improve their products or services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

Google Accounts For 57.5% Of All Reviews World Wide

Google is the clear winner as far as circulation goes, however they are not the only ones in the game.

Here are the online reviews distribution rankings:

Google with 57.5%, Facebook at 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others at 8.6%.

Source: Review Trackers

Reviews Are The 3rd Most Influential Ranking Element For Google's Local 3 Pack

Review signals (quantity, variety, etc.) account for 15.44% of Google's algorithm for local ranking.

Only Google My Business signals, like proximity and keywords represent 25.12%, and link signals at 16.53%, are more vital than reviews as far as ranking elements go for the local 3 pack.

Source: Moz

A Lot Of Popular Products Have An Average Score Of 4.2 To 4.7

You can't make everybody pleased, which is why perfect 5 star rankings are suspicious. Someone always has a little bit of a gripe. That's why it is unnatural to get perfect 5 star ratings. Often a lower rating in fact helps your overall rating.

According to customer rating statistics, conversion rates start to decrease as ratings rise above 4.7.

Source: Spiegel Research Center

49 Percent Of Customers Consider The Quantity Of Online Reviews As An Important Consideration Of Their Buying Decision

Customers value not just the quality or nature of the reviews, however they consider their number and recency also.

The share of customers, who pay attention to the number of reviews is presently at 46 percent.

Source: Brightlocal

Almost All Customers, Who Utilize Online Reviews, Read Them Early On In The Purchasing Process

Let's say you wish to buy a brand-new car and there are numerous models which fit your criteria. How do you choose the very best one for you? Well, you read reviews.

With the help of other customers, you quickly pick one that works for you. That's how positive reviews convert customers into clients.

Source: Consumer Affairs