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83% Of All Younger Consumers Were Invited To Leave A Review Recently
Of those asked, 80% of customers did leave a review. In general, businesses have asked 66% of all customers to leave a review on their company.
Source: Brightlocal
53% Of Americans Consider Product Reviews And Scores As The Most Important Part Of Online Shopping.
Today's consumers are wary and desire the best bang for their dollar. It's no surprise that they consider checking out reviews as a big part of the purchasing decision.
Source: Statista
49 Percent Of Consumers Consider The Quantity Of Online Reviews As An Important Consideration Of Their Buying Decision
Customers value not just the quality or nature of the reviews, but they consider their number and recency as well.
The share of customers, who take notice of the number of reviews is presently at 46%.
Source: Brightlocal
Reviews Are The Third Most Prominent Ranking Element For Google's Local 3 Pack
Review signals (amount, diversity, etc.) represent 15.44% of Google's algorithm for local ranking.
Just Google My Business signals, like distance and keywords represent 25.12%, and link signals at 16.53%, are more important than reviews as far as ranking elements go for the local 3 pack.
Source: Moz
89% Of Customers Choose To Read Reviews Using Their Smartphones
Be it via an app or a mobile browser, everyday people prefer to read reviews on their mobile devices.
Source: Statista
63.6% Of Consumers Go To Google To Read Reviews Of A Business
Thinking about the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) behind.
These online review statistics show the basic appeal of a website can just presume when it comes to trust.
Source: Review Trackers
Reviews Are The Most Crucial Part Of The Purchase Decision For Over 90% Of US Clients
24% of US buyers consider reviews as 'very influential'.
To illustrate the value of online reviews and scores, did you know that 81% of customers will pay more for an item with reviews and those exact same customers are also happy to accept slower shipping times for such items.
Source: Turntonetworks
71% Of Millennials Search Customer Reviews Of Expert Services
Majority of all individuals in need of a professional service turn to online reviews.
According to online reviews stats, 59% utilized online reviews to select a physician or a lawyer.
Young people (age 18-35) are much more inclined to employ a professional based on online reviews. Only 19% of millennials will consider working with an attorney without any.
Source: Thomson Reuters
Fifty Percent Of All Millennial's "Always" Read Online Reviews For Companies
Younger people understand the worth of being informed. User-generated material has an unassailable effect on consumers.
They will recognize what they've been missing out on if businesses stop to think about the power of customer reviews over millennials. Older individuals are different though, just 6% of individuals aged 55 or older read reviews.
Source: Brightlocal
More Than Four Negative Reviews About A Business Or Product Might Decrease Sales By 70 Percent
One negative review suffices for 35 percent of a site's visitors to choose not to purchase. Three negative reviews can cost a business 59 percent fewer sales.
Obviously, they can be compensated by the large variety of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
A One Star Increase In Score Can Cause A 5% To 9% Increase In Business Income
Businesses that treat customers fairly generally flourish, review sites help make certain of that.
Source: Statuslabs
Facebook Reviews Affect More Than 50% Of Customers' Buying Decisions
Facebook is currently the most popular social network which can likewise affect our buying decisions.
According to social reviews data, Facebook impacts more than half of users' purchase choices.
If it has positive reviews, Facebook reviews statistics expose that four out of five users are more likely to trust a local business.
Source: RevLocal
United States Shoppers Consider "Product Performance" To Be The Most Helpful Info In Product Reviews
They focus on different aspects of the shopping experience when individuals check out reviews. However according to online review stats, 60% of them are most interested in the item's performance.
Client satisfaction, product quality and quality in time are the next couple of considerations for more than 50% of American clients.
Source: Statista
88% Of Executives Judge Reputation Risk As A Leading Business Issue
Reputation management statistics show a business's reputation doesn't affect simply the clients. Prospective team members likewise look at rankings and read reviews.
Source: Deloitte
61% Of Local Businesses Have A Typical Ranking Of 4 Or 5 Stars
Typically two thirds of companies have outstanding and great rankings. Just 5% of businesses have a rating below 3 stars.
Source: Brightlocal
The Majority Of Local Businesses Have An Average Of 39 Google Reviews
Individuals like to share their experience after they've gone to a vendor. Online review trends reveal individuals prefer to comment if they had a favorable experience, rather than a negative or mediocre one.
Source: Brightlocal
95% Of Travelers Read Online Reviews Prior To Scheduling Travel Services
Leisure and business tourists alike read reviews to form an opinion. Business tourists read approximately 5 reviews vs. 6-7 for leisure tourists. 59% of all travelers report that they read reviews 'constantly' or 'very often'.
Source: Trust You