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83% Of All Younger Shoppers Were Asked To Post A Review Recently
Of those asked, 80% of clients did post a review. In general, companies have actually asked 66% of all customers to leave a review on their business.
Source: Brightlocal
Reviews Are The Most Crucial Part Of The Purchase Choice For Over 90% Of USA Consumers
24% of US shoppers consider reviews as 'very influential'.
To show the importance of online reviews and ratings, did you know that 81 percent of customers will pay more for an item with reviews and those very same clients are also happy to accept slower shipping times for such products.
Source: Turntonetworks
Consumer Reviews On Items Are Relied On Nearly 12 Times More Than The Makers' Descriptions
Word-of-mouth reviews are miles ahead of the producers' description. People trust other peoples viewpoints before they ever trust what the manufacturer says. The reason, makers' descriptions are basically advertisements.
Source: Martech Zone
67% Of Consumers Report Reviews Are A "Extremely Crucial" Factor When Choosing A Solution Provider
When consumers need to pick a service provider, reviews have a huge effect on their decision.
Source: DemandGenReport
53% Of Customers Anticipate Businesses To Reply Within A Week To Unfavorable Reviews
Online review stats reveal that 63% of customer reviews remain without a response. That's too bad, due to the fact that those businesses are losing consumers that way.
Source: Review Trackers
77% Of Customers Would Undoubtedly Leave A Review If They Were Asked
More than a 35% would submit a review to inform others about their customer encounter and 24% would most likely direct their review to the company itself.
Over a 26% would be willing to post a review to assist other individuals with their decision making process.
Source: Podium
Fifty Percent Of All Of The Millennial's "Always" Check Out Online Reviews For Businesses
Younger people understand the worth of being informed. User-generated content has an indisputable impact on customers.
If businesses stop to consider the power of customer reviews over millennials, they will realize what they've been missing out on. Older people are various though, just 6% of individuals aged 55 or older check out reviews.
Source: Brightlocal
Just 44 Percent Of Local Companies Have Claimed Their Google My Business Listing
That's 56 percent of your competition that aren't making the most of their listing.
While business listings on the major review platforms are totally free, a remarkably low number of companies really use them.
Although we now know why customer reviews are so effective, many businesses apparently do not.
Source: LsaInsider
Almost All Customers, Who Utilize Online Reviews, Read Them Very Early In The Buying Process
Let's say you want to buy a new car and there are several models which fit your requirements. How do you choose the best one for you? Well, you read online reviews.
With the help of other consumers, you manage to select a model that works for you. That's how favorable reviews convert customers into consumers.
Source: Consumer Affairs
People Checking Out Reviews On A Mobile Device Are 127 Percent More Likely To Purchase Than Desktop Users
Mobile users choose to get things done faster. Therefore, purchasing decisions are made quickly.
Online reviews are obviously persuasive, yet marketers haven't always come to value the power of them.
Source: Martech Zone
Reviews Posted On Twitter Can Improve Sales By 6.46 Percent
Online review stats show that reviews shared on Twitter, do more to boost sales than those on any other social media platform.
Source: Yotpo
Online Reviews Impact 67.7% Of Consumer Purchasing Decisions
More than two thirds of customers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
If A Business Deals With Issues Quickly And Effectively, 95% Of Unhappy Consumers Will Go Back To A Business
Consumers don't expect you to be perfect. They do anticipate you to resolve things when they go wrong. If there is nothing else a business can do to solve a problem, a simple coupon can say "We're sorry" in a more appealing way.
Source: SocialMediaToday