If A Company Deals With Problems Rapidly And Efficiently, 95% Of Disappointed Clients Will Return To A Business

Customers don't expect you to be perfect. When things go wrong, they do expect you to deal with things. If there's nothing else a company can do to fix a problem, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

61% Of Regional Businesses Have A Typical Score Of 4 Or 5 Stars

Generally 2 out of 3 businesses have great and exceptional scores. Just 5% of businesses have a ranking listed below three stars.

Source: Brightlocal

70 Percent Of Customers Choose To Learn About A Business Through Reviews And Articles, Rather Than Ads

Advertisements are all well and good, however it deserves attempting a different approach too. Reviews are without a doubt the very best way to find the truth about a service or product.

Source: Statuslabs

64 Percent Of Americans Concur That User-generated Content (customer Reviews) Improved Their Shopping Experience In 2017

30 percent of consumers who check out consumer reviews, agree that it increases their purchasing confidence.

Organizations utilize the reviews to improve their products or services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

74 Percent Of Local Companies Have At A Minimum, 1 Google Review

One review is far from enough to improve your site's SERP ranking.

Looking at online scores statistics, we discovered that a business requires to have an average of 40 reviews before visitors "Award" it with a star.

Source: Brightlocal

Only 44% Of Local Businesses Have Claimed Their Google My Business Listing

That's 56 percent of your competition that aren't benefiting from their listing.

While business listings on the major review platforms are free, a remarkably low number of companies actually use them.

Although we now know why customer reviews are so powerful, a lot of businesses apparently don't.

Source: LsaInsider

The Typical Review Length Has Actually Become 65% Shorter Since 2010

Currently reviews are shorter, simpler, and more straight to the point. The length of a review in 2019 is typical to that of tweet on twitter.

Source: Review Trackers

Many Best-selling Products Have An Average Ranking Of 4.2 To 4.7

You can't make everyone happy, which is why perfect 5 star rankings are suspicious. That's why it is unnatural to get perfect 5 star rankings.

According to consumer rating stats, conversion rates start to decrease as ratings rise above 4.7.

Source: Spiegel Research Center

54% Of Americans Pay The Most Attention To The Typical Star Score Of A Local Organization

The star ranking is the first thing customers see. Still, users take note of other aspects also, like the quantity, recency, length, and belief of reviews. Each of these alone influences more than a third of US consumers.

Source: Statista

70 Percent Of Customers Need To Check Out A Minimum Of 4 Reviews Before They Can Rely On A Business

4 reviews may be too few. Many people check out a lot more reviews to get a clear view of how the business is in fact doing. Don't depend on that fact alone.

Source: Brightlocal

72 Percent Of Customers Will Not Take Action Unless They Check Out Some Reviews

Regardless of how attractive your marketing is, you still need customer reviews. There is no way around it. Clients are still going to hear you out, however they rely on other people more.

Source: My Testimonial Engine

83% Of All Younger Buyers Were Asked To Submit A Review Recently

Of those invited, 80% of consumers did submit a review. Overall, businesses have actually asked 66% of all consumers to submit a review on their company.

Source: Brightlocal

Just 6% Of Consumers Do Not Trust Client Reviews At All

According to consumer review stats, a tremendous 19% of consumers constantly rely on online reviews and never ever a buy without reading reviews first.

Source: Statista

30% Of Customers Feel Comfortable With A Company Which Answers Online Reviews

Staying connected with your clients builds their trust. Even something easy like responding to their reviews and remarks can make them feel valued.

As you may anticipate, clients who feel this way are going to invest more cash with a business.

Source: Statuslabs

A Lot Of Local Companies Have An Average Of 39 Google Reviews

People like to share their experience after they've visited a vendor. Online review trends reveal individuals choose to comment if they had a positive experience, rather than a mediocre or negative one.

Source: Brightlocal

63.6 Percent Of Consumers Go To Google To Look For Reviews Of A Business

Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) at the bottom of the list.

These online review statistics show the general popularity of a website can just presume when it concerns trust.

Source: Review Trackers

When Purchasing Home Electronics, 88% Of Americans Reported That Product Reviews Were The Most Prominent Factor

Statistics reveal that reviews were more beneficial than Television ads at 37%, social networks at 23% and display ads at 49%.

Source: Statista

88% Of Executives View Reputation Risk As A Leading Business Issue

Reputation management stats show a company's reputation does not affect simply the customers. Potential employees also look at scores and take a look at reviews.

Source: Deloitte