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15 Percent Of Customers Don't Trust Businesses Without Online Reviews
No trust implies no interactions. 15 percent of potential consumers won't even think about working with a company they can't discover opinions about.
Source: Statuslabs
Clients Could Invest 31 Percent More With A Business That Has Excellent Reviews
Focus on this fact. The more detailed other users explain your services or product, the more cash you can charge and customer review stats show us exactly just how much more.
Source: Martech Zone
95% Of Unhappy Consumers Will Go Back To A Company If A Company Takes Care Of Issues Quickly And Effectively
Consumers don't expect you to be perfect. When things go wrong, they do expect you to fix things. If there's nothing else a business can do to resolve a concern, a simple coupon can say "We are sorry" in a more attractive way.
Source: SocialMediaToday
Reviews Are The Third Most Influential Ranking Element For Google's Local 3 Pack
Review signals (amount, diversity, and so on) account for 15.44% of Google's algorithm for local ranking.
Just Google My Business signals, like proximity and keywords represent 25.12%, and link signals at 16.53%, are more vital than reviews as far as ranking aspects go for the local 3 pack.
Source: Moz
Just 44 Percent Of Local Businesses Have Accepted Their Google My Business Listing
That's 56% of your competitors that aren't making the most of their listing.
While business listings on the significant review platforms are free, a surprisingly low number of companies actually make use of them.
Although we now understand why customer reviews are so effective, a lot of businesses apparently don't.
Source: LsaInsider
Customer Reviews On Items Are Trusted Nearly 12 Times More Than The Manufacturers' Descriptions
Word-of-mouth reviews are miles ahead of the makers' description. People trust other peoples viewpoints before they ever trust what the maker states. The reason, manufacturers' descriptions are essentially advertisements.
Source: Martech Zone
72 Percent Of Clients Won't Take Action Before They Read Some Reviews
No matter how eye-catching your marketing is, you still need client reviews. There's no skirting around it. Consumers are still happy to hear you out, however they trust other individuals more.
Source: My Testimonial Engine
77% Of Buyers Do Not Rely On Reviews That Are Older Than Three Months
Customers don't care how great your product or service was in the past. Because they are fresh and relevant, is part of why online reviews matter.
Customers know businesses lose their touch all the time, which is why the majority of them find older reviews unimportant.
It is for this reason that companies should to be constantly asking for reviews.
Source: Statuslabs
64% Of Americans Concur That User-generated Content (client Reviews) Enhanced Their Shopping Experience In 2017
30 percent of consumers who read customer reviews, agree that it increases their purchasing confidence.
Organizations use the reviews to enhance their services and products.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
89% Of Clients Read A Businesses Replies To Reviews
Not only do the majority of shoppers read the review replies, 30% of them highly value them. Nearly 96% read the replies to their own reviews.
Source: Brightlocal
89% Of Buyers Want To Read Reviews Using Their Cell Phones
Be it via an app or a mobile internet browser, customers prefer to read reviews on their phones.
Source: Statista
Most Local Companies Have An Average Of 39 Google Reviews
Individuals like to share their experience after they've gone to a vendor. Online review trends show people prefer to comment if they had a favorable experience, rather than a negative or mediocre one.
Source: Brightlocal
73 Percent Of Consumers Believe Written Reviews Are More Vital Than Star And Number Rankings
Online review stats make it clear individuals aren't satisfied with scores alone.
Consumer reviews make the statistics appear more genuine which is what the prospective customers are looking for. Almost a third of customers state written reviews are the only function that makes them believe the sites' reviews are beneficial and relevant.
Source: Fan and Fuel