61% Of Local Businesses Have An Average Rating Of 4 Or 5 Stars

Generally 2 out of 3 companies have great and awesome scores. Just 5% of companies have a score below three stars.

Source: Brightlocal

89% Of Consumers Review A Companies Reactions To Reviews

Not only do the majority of consumers check out the review replies, 30% of them hold them in high regard. Nearly 96% read the responses to their own reviews.

Source: Brightlocal

77% Of Individuals Do Not Trust Reviews That Are Older Than Three Months

Customers don't care how excellent your product or service was in the past. Because they are fresh and relevant, is part of why online reviews matter.

Consumers understand businesses lose their touch all the time, which is why most of them consider older reviews unimportant.

It is for this reason that companies ought to be constantly requesting reviews.

Source: Statuslabs

91 Percent Of Millennials Trust In Online Reviews As Much As Family And Friends

Online review statistics put clients' reviews as the most trustworthy source of suggestions. Online reviews generally bring the exact same weight as suggestions from friends and family.

Source: Brightlocal

86% Of Customers Would Consider Composing A Review For A Business

Your consumers are your most important resource, and it's not just because of the money they spend at your business. They will be ready to share it if you give them an excellent experience.

Source: Brightlocal

A Solitary Business Review Can Raise Its Conversions By 10 Percent

Online review stats reveal user-generated material can do miracles in regards to conversions.

A single review can have an enormous effect on your business.

A hundred reviews can boost your conversion rates by as much as 37%. Two hundred can supply a mind-blowing 44 percent boost.

Source: RevLocal

Fifty Percent Of All Of The Millennial's "Always" Read Online Reviews For Companies

Younger individuals understand the value of being informed. User-generated material has an unassailable effect on consumers.

They will recognize what they've been missing out on if businesses stop to think about the power of consumer reviews over millennials. Older individuals are various though, only 6% of people aged 55 or older read reviews.

Source: Brightlocal

If A Company Handles Problems Quickly And Efficiently, 95% Of Disappointed Customers Will Go Back To A Company

Customers do not expect you to be perfect. When things go wrong, they do expect you to remedy things. If there's absolutely nothing else a business can do to resolve a problem, a simple coupon can say "We are sorry" in a more enticing way.

Source: SocialMediaToday

Negative Reviews Can Increase Conversion By As Much As 85%

It sounds insane, but negative reviews can be a positive driver for users to spend more time on your site. According to online review data, individuals devote more than five times as long on a website when they read negative reviews.

More than two-thirds of users trust reviews more when there are a mix of positives and negatives. If there aren't any negative ones, an overwhelming 95 percent suspect censorship or faked reviews.

Source: Reevoo

54% Of Americans Pay The Most Attention To The Typical Star Score Of A Local Company

The star ranking is the first thing consumers see. Still, users take notice of other factors also, like the amount, recency, length, and belief of reviews. Each of these alone affects more than a third of US customers.

Source: Statista

Almost All Customers, Who Utilize Online Reviews, Read Them Early On In The Buying Process

Let's say you want to buy a new car and there are several models which fit your criteria. How do you pick the best one for you? Well, you read reviews.

With the help of other consumers, you quickly decide on a model that works for you. That's how favorable reviews transform customers into consumers.

Source: Consumer Affairs