67% Of Customers Suggest Reviews Are A "Very Important" Factor When Choosing A Service Provider

Reviews have a massive impact on their decision when consumers have to pick a service provider.

Source: DemandGenReport

73% Of Customers Believe Customer Reviews Are More Vital Than Star And Number Ratings

Online review data make it clear individuals aren't satisfied with ratings alone.

Client reviews make the stats appear more authentic which is what the prospective consumers are searching for. Practically a third of consumers say composed reviews are the only function that makes them believe the websites' reviews are beneficial and appropriate.

Source: Fan and Fuel

American Buyers View "Product Performance" To Be The Most Useful Info In Product Reviews

When individuals check out reviews, they focus on different aspects of the shopping experience. But according to online review stats, 60% of them are most thinking about the item's performance.

Customer satisfaction, product quality and quality in time are the next few considerations for more than 50% of American clients.

Source: Statista

Most Best Selling Items Have A Typical Score Of 4.2 To 4.7

You can't make everybody happy, which is why perfect 5 star rankings are suspicious. That's why it is abnormal to get perfect 5 star rankings.

According to consumer rating statistics, conversion rates start to decrease as ratings rise above 4.7.

Source: Spiegel Research Center

70% Of Customers Prefer To Learn About A Business Through Reviews And Short Articles, Rather Than Ads

Ads are all well and good, but it deserves attempting a different approach too. Reviews are without a doubt the very best way to find the truth about a product or service.

Source: Statuslabs

If A Business Makes An Effort To Solve Issues Rapidly And Efficiently, 95% Of Unhappy Clients Will Return To A Business

Consumers don't anticipate you to be perfect. They do anticipate you to remedy things when they go wrong. If there is absolutely nothing else a business can do to fix a problem, a simple coupon can say "We're sorry" in a more enticing way.

Source: SocialMediaToday

54% Of Americans Pay The Most Attention To The Average Star Rating Of A Local Business

The star score is the first thing customers see. Still, users take note of other aspects also, like the amount, recency, length, and belief of reviews. Each of these alone affects more than a third of USA customers.

Source: Statista

91 Percent Of Millennials Trust In Online Reviews As Much As Friends And Family

Online review stats put customers' reviews as the most reliable source of suggestions. Online reviews usually carry the very same weight as recommendations from friends and family.

Source: Brightlocal

30% Of Consumers Feel Comfortable With A Business Which Answers Online Reviews

Staying connected with your clients builds their trust. Even something like responding to their remarks and reviews can make them feel appreciated.

As you may anticipate, customers who feel this way are ready to spend more cash with a business.

Source: Statuslabs

72% Of Consumers Won't Take Action Unless They Read Some Reviews

Irrespective of how eye-catching your marketing is, you still need customer reviews. There's no skirting around it. Clients are still happy to hear you out, but they trust other people more.

Source: My Testimonial Engine

If It Has Less Than A 4 Star Ranking, More Than Half Of Consumers Won't Utilize A Business

This stat is among many that show the value of online ratings. Now that news of customer complete satisfaction travels this fast, keeping your customers delighted is more vital than ever.

57 percent of consumers have actually looked for companies with more than 4 stars in 2018, which is up from 48 percent in 2017.

Furthermore, 11% looked only for businesses with a perfect five star rating.

Source: Brightlocal

63.6 Percent Of Customers Go To Google To Look For Reviews Of A Business

Thinking about the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and 3rd, leaving Facebook (23%) at the bottom of the list.

When it comes to trust, these online review stats reveal the basic popularity of a website can just go so far.

Source: Review Trackers

A One Star Increase In Rating Can Lead To A 5% To 9% Boost In Business Revenue

Businesses that treat customers well normally prosper, review sites help make certain of that.

Source: Statuslabs

Software Reviews Influence Over 98% Of All Buyers

18% of software purchasers consider reviews to be a vital factor in the purchase process. Software application reviews have no effect whatsoever on only 2% of consumers. Two thirds of them read more than six reviews to make up their mind and 14% of them read more than 20 reviews.

Source: Capterra

70 Percent Of Customers Need To Read A Minimum Of Four Reviews Before They Can Trust A Business

4 reviews may be too few. Many people check out many more reviews to get a clear view of how the business is in fact doing. Do not depend upon that figure alone.

Source: Brightlocal

Google Accounts For 57.5 Percent Of All Reviews Across The World

Google is in the lead here, followed by Facebook as a far-off second.

These are the online reviews distribution rankings:

Google at 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others at 8.6%.

Source: Review Trackers