Only 44% Of Local Companies Have Actually Accepted Their Google My Business Listing

That's 56 percent of your competition that aren't making the most of their listing.

While business listings on the significant review platforms are free, a remarkably low number of businesses really utilize them.

Although we now understand why client reviews are so powerful, a lot of businesses apparently don't.

Source: LsaInsider

If A Business Makes An Effort To Resolve Issues Quickly And Effectively, 95% Of Dissatisfied Consumers Will Return To A Company

Customers do not expect you to be perfect. They do anticipate you to remedy things when they go wrong. If there's nothing else a business can do to fix a problem, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

74 Percent Of Regional Businesses Have At A Minimum, 1 Google Review

One review is far from adequate to improve your site's SERP ranking.

Taking a look at online ratings data, we discovered that a business needs to have approximately 40 reviews before customers "Award" it with a star.

Source: Brightlocal

The Average Review Length Has Actually Gotten 65% Shorter Since 2010

Lately reviews are shorter, easier, and more straight to the point. The length of a review in 2019 is proportionate to that of a twitter tweet.

Source: Review Trackers

73 Percent Of Consumers Think Customer Reviews Are More Important Than Star And Number Scores

Online review stats make it clear people aren't satisfied with ratings alone.

Client reviews make the statistics appear more authentic which is what the prospective consumers are searching for. Practically a 3rd of consumers state composed reviews are the only feature that makes them believe the sites' reviews are pertinent and useful.

Source: Fan and Fuel

86% Of Consumers Would Consider Writing A Review For A Business

Your consumers are your most important resource, and it's not just because of the cash they invest at your business. If you give them an excellent experience, they will be willing to share it.

Source: Brightlocal

More Than Half Of People Aged 25 To 34 Published Reviews

According to Statista, the younger generations are apparently the more vocal ones.

Source: Statista

98% Of Yelp's Site Visitors Purchased From A Business They Found On The Website

Usually, 142 million consumers visit Yelp each month. If you haven't claimed your complimentary Yelp business page, this is as great a time as any.

Source: RevLocal

53% Of Americans Consider Product Reviews And Scores As The Most Vital Part Of The Online Shopping Experience In 2018.

Today's consumers are smart and desire the very best bang for their buck. It's no surprise that they consider reading reviews as a huge part of the purchasing decision.

Source: Statista

15% Of People Do Not Trust Businesses Without Having Online Reviews

No trust implies no interactions. 15 percent of prospective customers will not even think about doing business with a business they can't find viewpoints about.

Source: Statuslabs

83% Of Customers Do Not Rely On Advertising

The traditional channels to reach clients aren't as influential as they utilized to be. Many users who no longer trust ads select to pay attention to clients' recommendations online.

Source: Statuslabs

A One Star Boost In Ranking Can Result In A 5% To 9% Boost In Business Income

Businesses that treat customers honorably usually flourish, review sites help ensure of that.

Source: Statuslabs

89% Of Clients Review A Businesses Replies To Reviews

Not only do the majority of consumers check out the review replies, 30% of them highly value them. Nearly 96% read the replies to their own reviews.

Source: Brightlocal

If It Has Negative Reviews As Well, 52% Of Consumers Trust An Item More

We already touched upon the negative and positive reviews and their effect on consumers. However, all products have their faults, if all of a products reviews are positive, it raises red flags that maybe the reviews are fake. Customers expect to see some negative reviews.

Source: Capterra