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77% Of Clients Don't Trust Reviews That Are Older Than 3 Months
Customers don't care how excellent your service or product was in the past. Due to the fact that they are fresh and relevant, is part of why online reviews matter.
Consumers know businesses lose their touch all the time, which is why most of them regard older reviews irrelevant.
It is for this reason that companies need to be constantly asking for reviews.
Source: Statuslabs
Online Reviews Affect 67.7% Of Customer Purchasing Decisions
More than two-thirds of consumers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz
91% Of Millennials Have Confidence In Online Reviews As Much As Family And Friends
Online review statistics place clients' reviews as the most credible source of recommendations. Online reviews usually carry the same weight as recommendations from family and friends.
Source: Brightlocal
Google Accounts For 57.5 Percent Of All Reviews World Wide
As can be expected, Google is in the lead, followed by Facebook, TripAdvisor and others.
Here's the online reviews circulation rankings:
Google with 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others at 8.6%.
Source: Review Trackers
82% Of Consumers Go To Review Websites Since They Wish To Purchase A Product Or A Service And Wish To Get The Truth About The Businesses Product Or Services.
Review websites are places that customers go to get the facts about a service, item or business. Because they have currently formed a buying decision, users come. The bulk of them (89 percent) purchase within a week of their visit. And 29 percent do so within 24 hours.
Source: RevLocal
53% Of Customers Anticipate Companies To Respond Within A Week To Unfavorable Reviews
Online review statistics clarify that 63% of consumer reviews remain without a reply. That's too bad, since those companies are losing clients that way.
Source: Review Trackers
A One Star Increase In Ranking Can Cause A 5% To 9% Increase In Business Income
Businesses that treat consumers well normally flourish, review websites help make certain of that.
Source: Statuslabs
The Majority Of Individuals Aged 25 To 34 Wrote Reviews
According to Statista, the more youthful generations are evidently the more vocal ones.
Source: Statista
89% Of Buyers Choose To Read Reviews On Their Smart Devices
Be it by means of an app or a mobile web browser, clients prefer to read reviews on their mobile phones.
Source: Statista
70% Of Consumers Choose To Find Out About A Business By Means Of Posts And Reviews, Rather Than Ads
Ads are all well and good, but it deserves trying a different approach too. Reviews are by far the best method to find the truth about a service or product.
Source: Statuslabs
98% Of Yelp's Visitors Bought From A Business They Discovered On The Website
Typically, 142 million consumers check out Yelp every month. If you have not declared your free Yelp business page, this is as great a time as any.
Source: RevLocal
Favorable Reviews Encourage 68% Of Customers To Use A Local Business
Considering that the vast majority of consumers read reviews, you'd want yours to be appealing to brand-new customers? Keep them short, positive and sweet.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
A Solitary Business Review Can Lift Its Conversions By 10%
Online review stats show user-generated material can do miracles in terms of conversions.
A single review can have an enormous effect on your business.
A hundred reviews can raise your conversion rates by as much as 37%. Two hundred can provide an astonishing 44 percent increase.
Source: RevLocal
54% Of Americans Pay The Most Attention To The Average Star Score Of A Local Business
The star ranking is the first thing customers see. Still, users take note of other elements also, like the quantity, recency, length, and sentiment of reviews. Each of these alone affects more than a 3rd of United States consumers.
Source: Statista