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71% Of Millennials Browse Customer Reviews Of Professional Services
More than half of all individuals in need of a professional service rely on online reviews.
According to online reviews data, 59% used online reviews to select a legal representative or a doctor.
Younger people (age 18-35) are much more likely to hire an expert based on online reviews. Only 19% of millennials will think about hiring a lawyer without any.
Source: Thomson Reuters
Reviews Are The Most Crucial Part Of The Purchase Decision For Over 90% Of US Customers
24% of US buyers consider reviews as 'incredibly influential'.
To highlight the importance of online reviews and scores, did you know that 81 percent of consumers will pay more for an item with reviews and those exact same customers are likewise going to accept slower shipping times for such items.
Source: Turntonetworks
72 Percent Of Customers Will Not Take Action Before They Read Some Reviews
Irrespective of how appealing your marketing is, you still require client reviews. There is no way around it. Clients are still happy to hear you out, however they rely on other people more.
Source: My Testimonial Engine
82 Percent Of Consumers Check Out Review Sites Due To The Fact That They Wish To Acquire A Service Or An Item And Wish To Get The Truth About The Businesses Services And Products.
Review sites are locations that customers go to get the truth about a service, product or business. Since they have currently formed a buying decision, users come. The majority of them (89%) buy within a week of their visit. And 29 percent do so within 24 hours.
Source: RevLocal
Google Represents 57.5 Percent Of All Reviews Across The World
As can be expected, Google is in the lead, followed by Facebook, TripAdvisor and others.
These the online reviews circulation rankings:
Google with 57.5%, Facebook with 19%, TripAdvisor with 8.4%, Yelp at 6.6% and Others with 8.6%.
Source: Review Trackers
Only 6 Percent Of Customers Don't Trust Client Reviews At All
According to client review stats, a whopping 19 percent of customers constantly rely on online reviews and never a make a purchase without checking out reviews.
Source: Statista
83% Of All Young Clients Were Invited To Leave A Review Recently
Of those invited, 80% of consumers did leave a review. Overall, companies have actually asked 66% of all customers to give a review on their business.
Source: Brightlocal
52% Of Customers Rely On A Product More If It Has Unfavorable Reviews As Well
We already touched upon the negative and positive reviews and their impact on consumers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises warnings that perhaps the reviews are phony. People anticipate to see some unfavorable reviews.
Source: Capterra
Reviews Are The 3rd Most Influential Ranking Factor For Google's Local 3 Pack
Review signals (amount, variety, etc.) account for 15.44% of Google's algorithm for local ranking.
Just Google My Business signals, like distance and keywords represent 25.12%, and link signals at 16.53%, are more crucial than reviews as far as ranking aspects go for the local 3 pack.
Source: Moz
Customers Could Spend 31% More With A Business That Has Fantastic Reviews
Pay attention to this fact. The better other users explain your product or service, the more cash you can charge and customer review statistics reveal to us exactly just how much more.
Source: Martech Zone
77% Of Consumers Don't Trust Reviews That Are Older Than Three Months
Consumers don't care how excellent your product or service was in the past. Due to the fact that they are relevant and fresh, is part of why online reviews matter.
Consumers understand businesses lose their touch all the time, which is why most of them consider older reviews unimportant.
It is for this reason that businesses should to be continuously requesting reviews.
Source: Statuslabs
If They Were Asked, 77% Of Consumers Would Undoubtedly Submit A Review
More than a 35% would submit a review to advise others about their client experience and 24% would most likely direct their review to the business itself.
Over a 26% would be willing to leave a review to assist other people with their decision making process.
Source: Podium