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More Than Half Of Individuals Aged 25 To 34 Submitted Reviews
According to Statista, the more youthful generations are apparently the more opinionated ones.
Source: Statista
73% Of Customers Believe Written Reviews Are More Vital Than Star And Number Scores
Online review statistics make it clear individuals aren't pleased with scores alone.
Written reviews make the statistics appear more authentic which is what the prospective clients are searching for. Almost a third of customers state written reviews are the only function that makes them believe the sites' reviews are helpful and appropriate.
Source: Fan and Fuel
64 Percent Of Americans Concur That User-generated Content (customer Reviews) Improved Their Shopping Experience In 2017
30% of customers who check out consumer reviews, agree that it increases their buying confidence.
Companies utilize the reviews to enhance their products and services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
49% Of Customers Consider The Number Of Online Reviews As An Important Factor In Their Purchasing Decision
Consumers value not just the quality or nature of the reviews, but they consider their quantity and recency also.
The share of customers, who take note of the variety of reviews is currently at 46%.
Source: Brightlocal
60% Of Consumers Consult Blog And Social Media Network Reviews On Their Mobile Phones Before Shopping
In-store purchasing is affected significantly by blogs and reviews on social networks. With men being two times as likely to be influenced than ladies.
Reviews and ranking statistics reveal individuals value the viewpoint of peers more than any other material.
Source: Collective Bias
95% Of Dissatisfied Customers Will Return To A Company If A Company Takes Care Of Problems Rapidly And Effectively
Consumers do not expect you to be perfect. They do expect you to take care of things when they go wrong. If there is nothing else a business can do to solve a concern, a simple coupon can say "We are sorry" in a more appealing way.
Source: SocialMediaToday
52% Of Customers Rely On A Product More If It Has Unfavorable Reviews Also
We already touched upon the negative and positive reviews and their result on consumers. However, all products have their faults, if all of a products reviews are positive, it raises red flags that possibly the reviews are fake. People expect to see some negative reviews.
Source: Capterra
Favorable Reviews Motivate 68 Percent Of Customers To Choose Local Businesses
Considering that the large majority of customers read reviews, you would want yours to be appealing to new clients? Keep them short, positive and sweet.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
A One Star Boost In Score Can Cause A 5% To 9% Increase In Business Earnings
Businesses that treat consumers fairly usually prosper, review websites help make certain of that.
Source: Statuslabs
A Lone Business Review Can Lift Its Conversions By 10 Percent
Online review statistics reveal user-generated content can do miracles in terms of conversions.
A single review can have a huge impact on your business.
A hundred reviews can boost your conversion rates by as much as 37%. Two hundred can provide an astonishing 44% increase.
Source: RevLocal
89% Of Clients Review A Companies Feedback To Reviews
Not only do a lot of customers read the review replies, 30% of them highly value them. Practically 96% read the reactions to their own reviews.
Source: Brightlocal