53% Of Consumers Anticipate Companies To Respond Within A Week To Unfavorable Reviews

Online review statistics prove that 63% of customer reviews stay without a reply. That's regrettable, due to the fact that those businesses are losing customers that way.

Source: Review Trackers

15 Percent Of Clients Do Not Trust Businesses Without Any Online Reviews

No trust means no interactions. 15% of prospective customers won't even think about working with a company they can't discover opinions about.

Source: Statuslabs

If It Has Less Than A 4 Star Rating, More Than Half Of Consumers Will Not Use A Business

This stat is one of many that illustrate the value of online ratings. Now that news of customer satisfaction travels this quick, keeping your clients delighted is more vital than ever.

57% of consumers have actually searched for business with more than four stars in 2018, which is up from 48 percent in 2017.

Moreover, 11 percent looked only for businesses with a perfect five star rating.

Source: Brightlocal

US Consumers Consider "Product Performance" To Be The Most Helpful Information In Product Reviews

When people check out reviews, they concentrate on different aspects of the shopping experience. But according to online review stats, 60% of them are most interested in the product's performance.

Customer satisfaction, product quality and quality with time are the next couple of factors to consider for more than 50% of American clients.

Source: Statista

Online Reviews Affect 67.7% Of Customer Purchasing Decisions

More than 2 thirds of customers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

If They Were Asked, 77% Of Customers Would Certainly Leave A Review

More than a 35% would do it to inform others about their customer encounter and 24% would most likely direct their review to the business itself.

Over a 26% would want to leave a review to assist other individuals with their decision making process.

Source: Podium

70% Of Consumers Prefer To Find Out About A Business Through Short Articles And Reviews, Instead Of Ads

Ads are all well and good, but it's worth attempting a different approach also. Reviews are without a doubt the very best way to discover the truth about a product or service.

Source: Statuslabs

Reviews Are The Most Crucial Part Of The Purchase Choice For Over 90% Of American Customers

24% of US consumers consider reviews as 'very influential'.

To highlight the importance of online reviews and ratings, did you know that 81% of consumers will pay more for a product with reviews and those exact same consumers are also ready to accept slower shipping times for such products.

Source: Turntonetworks

70% Of Customers Need To Check Out At Least 4 Reviews Before They Can Trust A Business

4 reviews may be too few. Most people check out many more reviews to get an idea of how the business is actually doing. Don't depend on that figure alone.

Source: Brightlocal

77% Of Users Don't Rely On Reviews That Are Older Than Three Months

Customers don't care how great your service or product was in the past. Part of why online reviews matter is due to the fact that they are fresh and relevant.

Customers know businesses lose their touch all the time, which is why the majority of them find older reviews irrelevant.

It is for this reason that businesses ought to be constantly requesting reviews.

Source: Statuslabs

88% Of Executives Judge Reputation Risk As A Leading Business Issue

Reputation management stats indicate a business's reputation doesn't impact simply the customers. Prospective employees likewise take a look at ratings and read reviews.

Source: Deloitte

64 Percent Of Americans Agree That User-generated Content (consumer Reviews) Improved Their Shopping Experience In 2017

30% of consumers who read client reviews, agree that it increases their buying confidence.

Companies utilize the reviews to improve their products or services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

Positive Reviews Encourage 68% Of Consumers To Choose A Local Business

Because the large bulk of customers check out reviews, you'd want yours to be appealing to new consumers, right? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

86% Of Customers Would Consider Composing A Review For A Business

Your customers are your most important resource, and it's not just because of the money they spend at your business. If you give them a good experience, they will want to share it.

Source: Brightlocal