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72% Of Customers Won't Take Action Unless They Read Some Reviews
No matter how tempting your marketing is, you still need client reviews. There's no other way around it. Clients are still ready to hear you out, but they trust other people more.
Source: My Testimonial Engine
If They Were Asked, 77% Of Consumers Would Probably Give A Review
More than a 35% would leave a review to educate others about their customer encounter and 24% would definitely direct their review to the company itself.
Over a 26% would want to give a review to assist other individuals with their choice making process.
Source: Podium
Software Reviews Influence Over 98 Percent Of All Purchasers
18% of software purchasers consider reviews to be a vital factor in the purchase process. Software application reviews have no impact whatsoever on just 2 percent of customers. Two-thirds of them read more than six reviews to decide and 14% of them read more than 20 reviews.
Source: Capterra
If A Company Deals With Problems Rapidly And Efficiently, 95% Of Disappointed Consumers Will Go Back To A Company
Clients don't anticipate you to be perfect. When things go wrong, they do expect you to remedy things. If there's absolutely nothing else a business can do to fix a problem, a simple coupon can say "We are sorry" in a more enticing way.
Source: SocialMediaToday
The Average Review Length Has Actually Gotten 65% Much Shorter Since 2010
At this present time reviews are much shorter, easier, and more straight to the point. The word count of a review in 2019 is similar to that of a twitter tweet.
Source: Review Trackers
49% Of Customers Consider The Quantity Of Online Reviews As A Vital Factor In Their Purchasing Decision
Consumers value not only the quality or nature of the reviews, but they consider their number and recency also.
The share of clients, who take note of the variety of reviews is currently at 46%.
Source: Brightlocal
71% Of Millennials Search Customer Reviews Of Expert Services
Majority of all individuals in need of an expert service turn to online reviews.
According to online reviews data, 59% utilized online reviews to select a medical professional or an attorney.
Young people (age 18-35) are a lot more inclined to work with a professional based on online reviews. Just 19% of millennials will consider working with a lawyer without any.
Source: Thomson Reuters
United States Buyers View "Product Performance" To Be The Most Useful Detail In Product Reviews
When individuals check out reviews, they focus on various aspects of the shopping experience. But according to online review stats, 60% of them are most thinking about the product's performance.
Customer satisfaction, product quality and quality with time are the next few considerations for more than 50% of USA clients.
Source: Statista
67% Of Consumers Claim That Reviews Are A "Very Crucial" Factor When Selecting A Solution Provider
Reviews have a huge effect on their decision when customers have to pick a service provider.
Source: DemandGenReport
Reviews Are The Most Crucial Part Of The Purchase Decision For Over 90% Of American Clients
24% of US consumers consider reviews as 'incredibly influential'.
To show the significance of online reviews and scores, did you understand that 81 percent of customers will pay more for an item with reviews and those exact same customers are also willing to accept slower shipping times for such products.
Source: Turntonetworks
77% Of Customers Don't Trust Reviews That Are Older Than 3 Months
Clients don't care how great your product or service was in the past. Since they are relevant and fresh, is part of why online reviews matter.
Customers know businesses lose their touch all the time, which is why most of them find older reviews unimportant.
It is for this reason that companies should to be continuously requesting reviews.
Source: Statuslabs