73% Of Customers Think Consumer Reviews Are More Important Than Star And Number Rankings

Online review data make it clear individuals aren't pleased with ratings alone.

Consumer reviews make the stats appear more authentic which is what the potential customers are searching for. Almost a third of customers say composed reviews are the only feature that makes them believe the websites' reviews are useful and pertinent.

Source: Fan and Fuel

91 Percent Of Millennials Rely On Online Reviews As Much As Friends And Family

Online review stats position clients' reviews as the most reliable source of recommendations. Online reviews typically carry the very same weight as suggestions from loved ones.

Source: Brightlocal

If A Business Handles Issues Rapidly And Effectively, 95% Of Unhappy Clients Will Go Back To A Company

Consumers do not expect you to be perfect. They do anticipate you to deal with things when they go wrong. If there is nothing else a business can do to resolve a concern, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

Almost All Consumers, Who Use Online Reviews, Read Them Early In The Buying Process

Let's say you want to purchase a new automobile and there are several models which fit your criteria. How do you select the very best one for you? Well, you read online reviews.

With the help of other customers, you quickly pick one that works for you. That's how favorable reviews transform consumers into consumers.

Source: Consumer Affairs

61% Of Local Businesses Have A Typical Rating Of 4 Or 5 Stars

Typically 2 out of 3 companies have good and exceptional ratings. Only 5% of companies have a rating below 3 stars.

Source: Brightlocal

74% Of Local Businesses Have At Least 1 Google Review

One review is far from adequate to enhance your website's SERP ranking.

Looking at online scores data, we found out that a business requires to have a minimum of 40 reviews before people "Award" it with a star.

Source: Brightlocal

89% Of Clients Review A Companies Feedback To Reviews

Not only do many consumers check out the review replies, 30% of them hold them in high regard. Practically 96% read the replies to their own reviews.

Source: Brightlocal

88% Of Executives Consider Reputation Risk As A Leading Business Problem

Reputation management statistics show a company's reputation doesn't impact just the customers. Potential team members likewise look at ratings and take a look at reviews.

Source: Deloitte

Majority Of Customers Will Not Use An Organisation If It Has Less Than A 4 Star Rating

This stat is one of lots of that show the value of online rankings. Now that news of consumer fulfillment travels this fast, keeping your clients delighted is more vital than ever.

57% of customers have searched for business with more than 4 stars in 2018, which is up from 48 percent in 2017.

11 percent looked only for businesses with a perfect five star score.

Source: Brightlocal

Google Accounts For 57.5% Of All Reviews Around The Globe

Google is the clear winner as far as distribution goes, however they are not the only ones in the game.

These the online reviews circulation rankings:

Google with 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others with 8.6%.

Source: Review Trackers

77% Of Consumers Don't Rely On Reviews That Are Older Than 3 Months

Customers don't care how great your product or service was in the past. Since they are fresh and relevant, is part of why online reviews matter.

Customers know businesses lose their touch all the time, which is why the majority of them consider older reviews unimportant.

It is for this reason that companies should to be constantly requesting reviews.

Source: Statuslabs

Half Of All Of The Millennial's "Always" Read Online Reviews For Businesses

Younger people understand the worth of being informed. User-generated material has an indisputable effect on customers.

They will realize what they've been missing out on if businesses stop to consider the power of consumer reviews over millennials. Older people are different though, just 6% of individuals aged 55 or older check out reviews.

Source: Brightlocal

15% Of Consumers Don't Trust Businesses Without Online Reviews

No trust indicates no interactions. 15 percent of possible consumers will not even consider doing business with a business they can't discover viewpoints about.

Source: Statuslabs

Clients Could Invest 31% More With A Business That Has Terrific Reviews

Take note of this fact. The more detailed other users explain your services or product, the more money you can charge and customer review stats show us precisely how much more.

Source: Martech Zone

98 Percent Of Yelp's Site Visitors Purchased From A Business They Found On The Site

Typically, 142 million consumers visit Yelp on a monthly basis. If you haven't claimed your free Yelp business page, this is as excellent a time as any.

Source: RevLocal