Over Half Of Customers Won't Use A Company If It Has Less Than A 4 Star Rating

This stat is among numerous that show the importance of online ratings. Now that news of client complete satisfaction travels this quick, keeping your consumers pleased is more vital than ever.

57% of customers have searched for companies with more than four stars in 2018, which is up from 48 percent in 2017.

11% looked just for companies with a perfect five star ranking.

Source: Brightlocal

53 Percent Of Americans Consider Item Reviews And Ratings As The Most Essential Part Of The Online Shopping Experience In 2018.

Today's shoppers are wary and want the very best bang for their dollar. It's no wonder that they consider reading reviews as a big part of the buying decision.

Source: Statista

89% Of Individuals Choose To Read Reviews Using Their Smart Devices

Be it through an app or a mobile web browser, individuals choose to read reviews on their cell phones.

Source: Statista

53% Of Customers Anticipate Companies To Respond Within A Week To Negative Reviews

Online review statistics show that 63% of client reviews remain without a reply. That's too bad, due to the fact that those businesses are losing clients that way.

Source: Review Trackers

Consumers Might Spend 31 Percent More With A Business That Has Excellent Reviews

Take notice of this fact. The more detailed other users describe your product and services, the more cash you can charge and customer review statistics reveal to us exactly how much more.

Source: Martech Zone

83% Of Consumers Don't Rely On Advertising

The conventional channels to reach clients aren't as prominent as they utilized to be. The majority of users who no longer trust advertisements pick to focus on clients' suggestions online.

Source: Statuslabs

If They Were Asked, 77% Of Customers Would Certainly Give A Review

More than a 35% would do it to notify others about their consumer experience and 24% would definitely direct their review to the company itself.

Over a 26% would be willing to submit a review to assist other people with their decision making process.

Source: Podium

Over Half Of Customers Aged 25 To 34 Published Reviews

According to Statista, the younger generations are obviously the more opinionated ones.

Source: Statista

Online Reviews Affect 67.7% Of Customer Purchasing Decisions

More than 2 thirds of consumers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

A Lot Of Local Businesses Have An Average Of 39 Google Reviews

People like to share their experience after they've visited a vendor. Online review trends reveal individuals prefer to comment if they had a favorable experience, instead of a unfavorable or mediocre one.

Source: Brightlocal

54% Of Americans Pay The Most Attention To The Average Star Rating Of A Local Company

The star rating is the first thing customers see. Still, users pay attention to other factors as well, like the quantity, recency, length, and sentiment of reviews. Each of these alone influences more than a third of USA consumers.

Source: Statista

89% Of Clients Read A Companies Feedback To Reviews

Not only do a lot of shoppers read the review replies, 30% of them value them highly. Nearly 96% read the reactions to their own reviews.

Source: Brightlocal

61 Percent Of Regional Businesses Have A Typical Ranking Of 4 To 5 Stars

Generally two-thirds of companies have outstanding and great ratings. Just 5% of businesses have a score below 3 stars.

Source: Brightlocal

30% Of Customers Feel Positive About A Company Which Responds To Online Reviews

Corresponding with your clients establishes trust. Even something like reacting to their reviews and comments can make them feel appreciated.

As you may anticipate, clients who feel this way are going to spend more cash with a business.

Source: Statuslabs

67% Of Customers Claim Reviews Are A "Very Important" Factor When Picking A Service Provider

When clients have to pick a service provider, reviews have an enormous impact on their decision.

Source: DemandGenReport

More Than 4 Negative Reviews About A Company Or Service Might Reduce Sales By 70 Percent

One negative review is enough for 35 percent of a site's visitors to choose not to buy. Three negative reviews can cost a business 59 percent fewer sales.

Naturally, they can be compensated by the large variety of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone