90 Percent Of Consumers Need Less Than 10 Reviews To Form An Opinion About A Business

You understand what people say about impressions, right?

Users get their impression of your businesses through reviews. Usually through less than 10 of them.

If you do not have reviews on your website, think about asking your visitors to compose one.

Source: Martech Zone

If It Has Less Than A 4 Star Rating, More Than Half Of Customers Will Not Utilize A Business

This stat is one of lots of that highlight the value of online ratings. Now that news of customer fulfillment travels this fast, keeping your customers pleased is more vital than ever.

57 percent of consumers have actually looked for business with more than four stars in 2018, which is up from 48% in 2017.

Moreover, 11% looked just for services with an ideal five star rating.

Source: Brightlocal

Only 6 Percent Of Customers Do Not Trust Client Reviews At All

According to customer review stats, a massive 19% of consumers constantly rely on online reviews and never a make a purchase without reading reviews.

Source: Statista

89% Of Consumers Review A Companies Responses To Reviews

Not only do a lot of clients read the review replies, 30% of them value them highly. Nearly 96% read the replies to their own reviews.

Source: Brightlocal

Negative Reviews Can Boost Conversion By As Much As 85 Percent

It sounds crazy, but negative reviews can be a positive force for users to devote more time on your website. According to online review statistics, individuals devote more than 5 times as long on a site when they check out negative reviews.

More than two-thirds of users trust reviews more when there are a mix of negatives and positives. If there aren't any unfavorable ones, an overwhelming 95 percent suspect censorship or faked reviews.

Source: Reevoo

More Than Four Negative Reviews About A Business Or Product May Reduce Sales By 70%

One negative review is enough for 35 percent of a site's visitors to decide not to purchase. 3 negative reviews can cost a business 59 percent fewer sales.

Of course, they can be compensated by the large variety of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

86% Of Consumers Would Think About Writing A Review For A Business

Your clients are your most important resource, and it's not just because of the cash they spend at your business. They will be ready to share it if you provide them a good experience.

Source: Brightlocal

53% Of Customers Expect Businesses To Reply Within A Week To Negative Reviews

Online review stats reveal that 63% of consumer reviews stay without a reaction. That's too bad, since those companies are losing customers that way.

Source: Review Trackers

Online Reviews Impact 67.7% Of Consumer Purchasing Decisions

More than two thirds of consumers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

91 Percent Of Millennials Depend On Online Reviews As Much As Loved Ones

Online review statistics place consumers' reviews as the most credible source of suggestions. Online reviews typically carry the very same weight as advice from loved ones.

Source: Brightlocal

Google Represents 57.5% Of All Reviews All Over The World

Google is in the lead here, followed by Facebook as a distant second.

Here are the online reviews distribution rankings:

Google with 57.5%, Facebook with 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others at 8.6%.

Source: Review Trackers

77% Of Customers Would Most Likely Post A Review If They Were Asked

More than a 35% would leave a review to educate others about their consumer experience and 24% would likely direct their review to the company itself.

Over a 26% would want to give a review to assist other people with their choice making process.

Source: Podium

89% Of Individuals Choose To Read Reviews On Their Smart Devices

Be it through an app or a mobile internet browser, clients prefer to read reviews on their mobile phones.

Source: Statista

60 Percent Of Consumers Consult Blog And Social Media Network Reviews On Their Mobile Phones Prior To Shopping

In-store shopping is influenced significantly by blogs and reviews on social media. With men being two times as likely to be affected than women.

Reviews and rating stats reveal individuals value the viewpoint of peers more than any other content.

Source: Collective Bias

95% Of Unsatisfied Clients Will Return To A Business If A Business Deals With Issues Quickly And Effectively

Customers do not anticipate you to be perfect. When things go wrong, they do expect you to take care of things. If there is absolutely nothing else a business can do to solve a concern, a simple coupon can say "We are sorry" in a more enticing way.

Source: SocialMediaToday

88% Of Executives Regard Reputation Risk As A Leading Business Concern

Reputation management statistics show a business's reputation does not affect simply the clients. Potential team members also look at scores and read reviews.

Source: Deloitte