61 Percent Of Local Businesses Have An Average Score Of 4 Or 5 Stars

Overall two thirds of businesses have great and exceptional ratings. Just 5% of companies have a score below 3 stars.

Source: Brightlocal

86 Percent Of Consumers Would Consider Writing A Review For A Business

Your customers are your most valuable resource, and it's not only because of the money they invest at your business. If you give them a good experience, they will want to share it.

Source: Brightlocal

71% Of Millennials Browse Customer Reviews Of Professional Services

Majority of all people in need of an expert service rely on online reviews.

According to online reviews data, 59% used online reviews to choose a physician or a legal representative.

Younger people (age 18-35) are much more likely to employ a professional based upon online reviews. Only 19% of millennials will think about hiring an attorney without any.

Source: Thomson Reuters

The Typical Review Length Has Actually Become 65% Shorter Since 2010

In the present day reviews are shorter, simpler, and more straight to the point. The length of a review in 2019 is equivalent to that of a twitter tweet.

Source: Review Trackers

54% Of Americans Pay The Most Attention To The Average Star Score Of A Local Business

The star score is the first thing customers see. Still, users pay attention to other aspects as well, like the amount, recency, length, and sentiment of reviews. Each of these alone influences more than a third of United States consumers.

Source: Statista

95% Of Travelers Read Online Reviews Prior To Scheduling Travel Related Services

Leisure and business travelers alike check out reviews to form an opinion. Business travelers read an average of 5 reviews vs. 6-7 for leisure tourists.

Source: Trust You

95% Of Unsatisfied Clients Will Return To A Company If A Company Deals With Issues Quickly And Efficiently

Customers don't anticipate you to be perfect. When things go wrong, they do anticipate you to deal with things. If there's absolutely nothing else a company can do to solve a concern, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

Only 6% Of Consumers Do Not Rely On Customer Reviews At All

According to client review data, a tremendous 19 percent of consumers constantly trust online reviews and never ever a make a purchase without reading reviews.

Source: Statista

Clients Might Invest 31 Percent More With A Business That Has Fantastic Reviews

Take note of this fact. The more detailed other users explain your service or product, the more money you can charge and consumer review statistics show us exactly just how much more.

Source: Martech Zone

73% Of Customers Believe Customer Reviews Are More Vital Than Star And Number Rankings

Online review statistics make it clear individuals aren't pleased with scores alone.

Customer reviews make the statistics appear more authentic which is what the prospective customers are looking for. Almost a 3rd of consumers say written reviews are the only feature that makes them believe the websites' reviews are beneficial and pertinent.

Source: Fan and Fuel

Since They Want To Acquire An Item Or A Service And Desire To Get The Facts About The Businesses Products And Services, 82% Of Consumers Go To Review Sites.

Users come due to the fact that they have actually already formed a purchase decision. The bulk of them (89%) purchase within a week of their visit.

Source: RevLocal

89% Of Clients Review A Companies Feedback To Reviews

Not only do a lot of consumers read the review replies, 30% of them hold them in high regard. Almost 96% read the responses to their own reviews.

Source: Brightlocal

Just 44% Of Local Companies Have Actually Claimed Their Google My Business Listing

That's 56 percent of your competitors that aren't making the most of their listing.

While business listings on the significant review platforms are totally free, a remarkably low number of companies really make use of them.

Although we now know why customer reviews are so powerful, many businesses apparently don't.

Source: LsaInsider

70% Of Customers Choose To Find Out About A Business Via Articles And Reviews, Rather Than Advertisements

Ads are all well and good, but it's worth trying a different approach also. Reviews are without a doubt the best method to find the truth about a service or product.

Source: Statuslabs

63.6 Percent Of Customers Check Out Google To Read Reviews Of A Business

Thinking about the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) behind.

These online review statistics reveal the general appeal of a site can just go so far when it comes to trust.

Source: Review Trackers

Online Reviews Affect 67.7% Of Consumer Buying Decisions

More than 2 thirds of customers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

The Majority Of Shoppers Aged 25 To 34 Posted Reviews

According to Statista, the more youthful generations are reportedly the more opinionated ones.

Source: Statista