53% Of Customers Expect Companies To Respond Within A Week To Unfavorable Reviews

Online review statistics prove that 63% of customer reviews stay without a reply. That's regrettable, due to the fact that those companies are losing clients that way.

Source: Review Trackers

Over Half Of Consumers Aged 25-34 Gave Reviews

According to Statista, the more youthful generations are unsurprisingly the more vocal ones.

Source: Statista

15% Of Clients Do Not Trust Businesses Without Having Online Reviews

No trust indicates no interactions. 15% of potential consumers will not even think about doing business with a business they can't discover viewpoints about.

Source: Statuslabs

53% Of Americans Consider Item Reviews And Scores As The Most Important Part Of The Online Shopping Experience In 2018.

Today's consumers are wary and desire the best bang for their dollar. It's not surprising that that they consider reading reviews as a huge part of the buying decision.

Source: Statista

91% Of Millennials Depend On Online Reviews As Much As Loved Ones

Online review statistics put customers' reviews as the most credible source of suggestions. Online reviews usually bring the same weight as recommendations from family and friends.

Source: Brightlocal

Negative Reviews Can Boost Conversion By Up To 85%

It sounds crazy, however negative reviews can be a positive factor for users to devote more time on your website. According to online review data, people spend more than five times as long on a website when they check out negative reviews.

More than two thirds of users trust reviews more when there are a mix of positives and negatives. If there aren't any negative ones, an overwhelming 95% suspect censorship or fabricated reviews.

Source: Reevoo

89% Of Clients Want To Read Reviews On Their Smart Devices

Be it through an app or a mobile browser, individuals choose to read reviews on their phones.

Source: Statista

71% Of Millennials Search Consumer Reviews Of Professional Services

Majority of all individuals in need of an expert service turn to online reviews.

According to online reviews stats, 59% utilized online reviews to choose a legal representative or a doctor.

Young people (age 18-35) are even more likely to employ an expert based upon online reviews. Just 19% of millennials will think about employing a lawyer without any.

Source: Thomson Reuters

Consumer Reviews On Products Are Trusted Nearly 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the manufacturers' description. People trust other peoples opinions before they ever trust what the maker states. The reason, manufacturers' descriptions are generally advertisements.

Source: Martech Zone

If It Has Less Than A 4 Star Score, More Than Half Of Consumers Won't Utilize A Business

This stat is among numerous that highlight the importance of online ratings. Now that news of client fulfillment travels this fast, keeping your customers pleased is more crucial than ever.

57% of consumers have actually searched for companies with more than four stars in 2018, which is up from 48% in 2017.

Furthermore, 11 percent looked just for services with an ideal five star score.

Source: Brightlocal

70% Of Consumers Prefer To Discover A Business By Means Of Articles And Reviews, Rather Than Advertisements

Advertisements are all well and good, however it's worth attempting a different approach also. Reviews are by far the very best way to discover the truth about a product or service.

Source: Statuslabs

88% Of Executives Regard Reputation Risk As A Top Business Concern

Reputation management stats suggest a company's reputation does not affect simply the customers. Potential employees also look at ratings and read reviews.

Source: Deloitte

74% Of Regional Companies Have At A Minimum, 1 Google Review

A single review is far from enough to enhance your site's SERP ranking.

Taking a look at online ratings stats, we discovered that a company requires to have at least 40 reviews before people "Award" it with a star.

Source: Brightlocal

Reviews Are The Most Important Part Of The Purchase Choice For Over 90% Of US Clients

24% of US shoppers consider reviews as 'extremely influential'.

To highlight the value of online reviews and scores, did you understand that 81 percent of consumers will pay more for a product with reviews and those exact same clients are likewise happy to accept slower shipping times for such products.

Source: Turntonetworks

USA Shoppers View "Product Performance" To Be The Most Helpful Information In Product Reviews

They focus on different aspects of the shopping experience when people read reviews. But according to online review statistics, 60% of them are most interested in the item's performance.

Customer satisfaction, product quality and quality over time are the next few considerations for more than 50% of American clients.

Source: Statista

61 Percent Of Regional Businesses Have A Typical Score Of 4 To 5 Stars

Generally two-thirds of businesses have exceptional and awesome scores. Just 5% of businesses have a ranking listed below three stars.

Source: Brightlocal