88% Of Executives Consider Reputation Risk As A Leading Business Issue

Reputation management statistics indicate a business's reputation doesn't affect simply the consumers. Potential team members also look at rankings and take a look at reviews.

Source: Deloitte

95% Of Dissatisfied Clients Will Go Back To A Company If A Company Makes An Effort To Solve Problems Rapidly And Efficiently

Clients don't expect you to be perfect. When things go wrong, they do anticipate you to resolve things. If there is absolutely nothing else a company can do to solve an issue, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

73% Of Consumers Think Customer Reviews Are More Crucial Than Star And Number Ratings

Online review stats make it clear people aren't satisfied with ratings alone.

Customer reviews make the statistics appear more authentic which is what the prospective customers are trying to find. Almost a 3rd of consumers say written reviews are the only function that makes them believe the sites' reviews are appropriate and beneficial.

Source: Fan and Fuel

83 Percent Of Customers Don't Rely On Advertising

The traditional channels to reach consumers aren't as influential as they used to be. Many users who no longer trust ads choose to pay attention to consumers' suggestions online.

Source: Statuslabs

70% Of Customers Choose To Learn About A Business Through Short Articles And Reviews, Rather Than Ads

Advertisements are all well and good, however it deserves trying a different approach too. Reviews are by far the very best method to find the truth about a product or service.

Source: Statuslabs

30% Of Customers Feel Comfortable With A Company Which Reacts To Online Reviews

Communicating with your clients creates trust. Even something as simple as reacting to their reviews and comments can make them feel valued.

As you may anticipate, customers who feel this way are going to invest more money with a business.

Source: Statuslabs

74 Percent Of Regional Companies Have At A Minimum, One Google Review

One review is far from sufficient to enhance your website's SERP ranking.

Taking a look at online ratings statistics, we discovered that a company requires to have an average of 40 reviews before buyers "Award" it with a star.

Source: Brightlocal

91% Of Companies Think The Company's Star Rating Can Determine Whether They Win Or Lose A Prospective Employee

The 86% of businesses question the integrity of online reviews. However, they understand the huge effect user rankings have on their business. Undesirable client or employee reviews can affect 90% of job seekers.

Source: Career Arc

Fifty Percent Of All Of The Millennial's "Constantly" Check Out Online Reviews For Businesses

More youthful individuals understand the worth of being informed. User-generated material has an unassailable effect on consumers.

They will realize what they've been missing out on if businesses stop to consider the power of customer reviews over millennials. Older individuals are various though, only 6% of people aged 55 or older check out reviews.

Source: Brightlocal

Buyers Checking Out Reviews On A Mobile Device Are 127 Percent More Likely To Make A Purchase Than Desktop Users

Mobile users choose to get things done quicker. Buying decisions are made quickly.

Online reviews are certainly persuasive, yet marketers have not necessarily come to value the power of them.

Source: Martech Zone

Favorable Reviews Motivate 68% Of Consumers To Choose A Local Business

Because the vast majority of consumers read reviews, you would want yours to be inviting to new consumers, right? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

Online Product Reviews About A Product Can Improve Its Conversion Rate By A Whopping 270%

User review statistics show the purchase likelihood for an item with five reviews is 270 percent higher than the very same item without reviews.

Source: Spiegel Research Center

61% Of Regional Businesses Have A Typical Rating Of 4 To 5 Stars

Overall two-thirds of businesses have exceptional and great ratings. Just 5% of businesses have a ranking below 3 stars.

Source: Brightlocal

Consumer Reviews On Items Are Trusted Almost 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the manufacturers' description. Individuals trust other peoples opinions before they ever trust what the manufacturer states. The reason, manufacturers' descriptions are essentially advertisements.

Source: Martech Zone