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Negative Reviews Can Increase Conversion By As Much As 85 Percent
It sounds insane, but negative reviews can be a positive factor for users to spend more time on your website. According to online review stats, individuals devote more than five times as long on a site when they check out negative reviews.
More than two thirds of users trust reviews more when there are a mix of negatives and positives. A frustrating 95% suspect censorship or fabricated reviews if there aren't any negative ones.
Source: Reevoo
The Average Review Length Has Become 65% Shorter Since 2010
Lately reviews are much shorter, easier, and more straight to the point. The length of a review in 2019 is typical to that of tweet on twitter.
Source: Review Trackers
86 Percent Of Consumers Would Consider Writing A Review For A Business
Your customers are your most valuable resource, and it's not just because of the cash they invest at your business. If you provide a good experience, they will be willing to share it.
Source: Brightlocal
53% Of Consumers Anticipate Businesses To Answer Back Within A Week To Unfavorable Reviews
Online review stats show that 63% of consumer reviews remain without a response. That's too bad, due to the fact that those companies are losing customers that way.
Source: Review Trackers
Customers Could Spend 31% More With A Business That Has Fantastic Reviews
Take notice of this statistic. The more detailed other users explain your product and services, the more money you can charge and consumer review statistics reveal to us precisely just how much more.
Source: Martech Zone
95% Of Dissatisfied Customers Will Return To A Company If A Business Makes An Effort To Resolve Problems Rapidly And Efficiently
Consumers do not expect you to be perfect. When things go wrong, they do expect you to resolve things. If there is absolutely nothing else a company can do to resolve a concern, a simple coupon can say "We are sorry" in a more appealing way.
Source: SocialMediaToday
Just 6% Of Consumers Do Not Rely On Consumer Reviews At All
According to consumer review stats, a tremendous 19% of customers always trust online reviews and never a purchase without checking out reviews initially.
Source: Statista
72% Of Consumers Will Not Take Action Unless They Read Some Reviews
No matter how eye-catching your marketing is, you still require customer reviews. There's no way around it. Clients are still ready to hear you out, however they rely on other people more.
Source: My Testimonial Engine
Most Local Companies Have An Average Of 39 Google Reviews
People like to share their experience after they have visited a vendor. Online review trends reveal people choose to comment if they had a positive experience, rather than a average or negative one.
Source: Brightlocal
Online Reviews Affect 67.7% Of Customer Buying Decisions
More than 2 thirds of consumers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
15% Of Customers Do Not Trust Businesses With No Online Reviews
No trust implies no interactions. 15 percent of prospective consumers will not even consider doing business with a business they can't discover opinions about.
Source: Statuslabs
Google Represents 57.5% Of All Reviews Worldwide
Google is the clear winner as far as circulation goes, however they are not the only ones in the game.
These are the online reviews circulation rankings:
Google with 57.5%, Facebook at 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others at 8.6%.
Source: Review Trackers
77% Of Buyers Do Not Trust Reviews That Are Older Than Three Months
Consumers don't care how good your service or product was in the past. Due to the fact that they are fresh and relevant, is part of why online reviews matter.
Consumers understand businesses lose their touch all the time, which is why the majority of them find older reviews unimportant.
It is for this reason that companies need to be constantly requesting reviews.
Source: Statuslabs
A One Star Boost In Score Can Cause A 5% To 9% Increase In Business Profits
Businesses that treat clients fairly usually succeed, review sites help make certain of that.
Source: Statuslabs