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63.6 Percent Of Consumers Go To Google To Look For Reviews Of A Business
Thinking about the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and 3rd, leaving Facebook (23%) last.
When it comes to trust, these online review stats reveal the basic appeal of a site can just go so far.
Source: Review Trackers
Just 6 Percent Of Consumers Don't Trust Consumer Reviews At All
According to client review statistics, a massive 19 percent of consumers constantly trust online reviews and never a make a purchase without reading reviews.
Source: Statista
95% Of Unsatisfied Clients Will Go Back To A Business If A Business Makes An Effort To Solve Issues Quickly And Efficiently
Consumers do not anticipate you to be perfect. They do anticipate you to fix things when they go wrong. If there's absolutely nothing else a company can do to resolve a problem, a simple coupon can say "We are sorry" in a more appealing way.
Source: SocialMediaToday
Many Local Businesses Have An Average Of 39 Google Reviews
People like to share their experience after they have visited a supplier. Online review trends reveal people prefer to comment if they had a favorable experience, instead of a average or unfavorable one.
Source: Brightlocal
30% Of Customers Feel Positive About A Business Which Responds To Online Reviews
Communicating with your clients creates trust. Even something like responding to their reviews and comments can make them feel valued.
As you may anticipate, customers who feel this way are ready to spend more cash with a business.
Source: Statuslabs
Reviews Are The Most Important Part Of The Purchase Choice For Over 90% Of United States Consumers
24% of US shoppers consider reviews as 'very influential'.
To highlight the value of online reviews and rankings, did you understand that 81% of customers will pay more for an item with reviews and those same consumers are also willing to accept slower shipping times for such items.
Source: Turntonetworks
54% Of Americans Pay The Most Attention To The Typical Star Ranking Of A Local Business
The star rating is the first thing customers see. Still, users focus on other aspects also, like the quantity, recency, length, and sentiment of reviews. Each of these alone influences more than a third of USA customers.
Source: Statista
86 Percent Of Customers Would Consider Composing A Review For A Business
Your clients are your most important resource, and it's not just because of the money they invest at your business. If you give them a good experience, they will want to share it.
Source: Brightlocal
15 Percent Of Users Don't Trust Businesses Without Any Online Reviews
No trust means no interactions. 15% of potential clients will not even think about doing business with a business they can't discover viewpoints about.
Source: Statuslabs
Customer Reviews On Products Are Trusted Nearly 12 Times More Than The Manufacturers' Descriptions
Word-of-mouth reviews are miles ahead of the makers' description. People trust other peoples opinions before they ever trust what the producer states. The reason, manufacturers' descriptions are generally advertisements.
Source: Martech Zone
49% Of Consumers Consider The Number Of Online Reviews As An Essential Factor In Their Buying Decision
Consumers value not only the quality or nature of the reviews, but they consider their quantity and recency too.
The share of customers, who pay attention to the variety of reviews is currently at 46%.
Source: Brightlocal