95% Of Unhappy Consumers Will Go Back To A Company If A Business Deals With Issues Quickly And Efficiently

Consumers don't expect you to be perfect. When things go wrong, they do expect you to take care of things. If there is nothing else a company can do to solve a concern, a simple coupon can say "We are sorry" in a more enticing way.

Source: SocialMediaToday

77% Of Users Do Not Trust Reviews That Are Older Than 3 Months

Clients don't care how great your product or service was in the past. Part of why online reviews matter is because they are fresh and relevant.

Customers know businesses lose their touch all the time, which is why most of them find older reviews irrelevant.

It is for this reason that businesses need to be constantly requesting reviews.

Source: Statuslabs

73% Of Customers Believe Written Reviews Are More Vital Than Star And Number Scores

Online review data make it clear individuals aren't pleased with ratings alone.

Customer reviews make the statistics appear more genuine which is what the prospective customers are looking for. Practically a 3rd of consumers say composed reviews are the only function that makes them think the websites' reviews are appropriate and helpful.

Source: Fan and Fuel

53 Percent Of Americans Consider Product Reviews And Rankings As The Most Crucial Part Of Online Shopping.

Today's shoppers are wary and want the very best bang for their buck. It's no surprise that they consider reading reviews as a huge part of the buying decision.

Source: Statista

Facebook Reviews Impact More Than 50 Percent Of Customers' Purchasing Decisions

Facebook is currently the most popular social network which can likewise affect our purchasing preferences.

According to social reviews stats, Facebook affects more than half of users' purchase decisions.

If it has favorable reviews, Facebook reviews stats expose that four out of 5 users are most likely to trust a local business.

Source: RevLocal

86 Percent Of Customers Would Consider Writing A Review For A Business

Your customers are your most valuable resource, and it's not just because of the cash they spend at your business. If you give them a good experience, they will be willing to share it.

Source: Brightlocal

Customer Reviews On Items Are Relied On Almost 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the makers' description. Individuals trust other individuals viewpoints before they ever trust what the manufacturer states. The reason, manufacturers' descriptions are basically ads.

Source: Martech Zone

52% Of Customers Trust A Product More If It Has Negative Reviews Too

We already discussed the negative and positive reviews and their result on consumers. However, all products have their faults, it raises red flags that possibly the reviews are phony if all of a products reviews are favorable. Customers anticipate to see some negative reviews.

Source: Capterra

60% Of Consumers Consult Blog And Social Media Network Reviews On Their Cell Phones Before Shopping

In-store purchasing is affected considerably by blogs and reviews on social networks. With males being two times as likely to be influenced than ladies.

Reviews and rating statistics reveal individuals value the viewpoint of peers more than any other content.

Source: Collective Bias

A Single Business Review Can Raise Its Conversions By 10 Percent

Online review statistics reveal user-generated material can do miracles in terms of conversions.

A single review can have a substantial impact on your business.

A hundred reviews can raise your conversion rates by as much as 37 percent. 2 hundred can offer a mind-blowing 44 percent increase.

Source: RevLocal

89% Of Clients Browse A Businesses Replies To Reviews

Not only do many customers read the review replies, 30% of them hold them in high regard. Nearly 96% read the responses to their own reviews.

Source: Brightlocal

71% Of Millennials Browse Consumer Reviews Of Expert Services

More than half of all individuals in need of an expert service rely on online reviews.

According to online reviews stats, 59% utilized online reviews to select an attorney or a physician.

Young people (age 18-35) are a lot more likely to hire an expert based on online reviews. Only 19% of millennials will consider employing a lawyer without any.

Source: Thomson Reuters

Fifty Percent Of All Of The Millennial's "Constantly" Check Out Online Reviews For Companies

Younger individuals understand the value of being informed. User-generated material has an indisputable impact on consumers.

They will understand what they've been missing out on if businesses stop to think about the power of client reviews over millennials. Older people are different though, only 6% of individuals aged 55 or older read reviews.

Source: Brightlocal

Consumers Might Invest 31 Percent More With A Business That Has Excellent Reviews

Take note of this statistic. The more detailed other users explain your services or product, the more cash you can charge and consumer review stats reveal to us exactly how much more.

Source: Martech Zone

53% Of Consumers Anticipate Businesses To Respond Within A Week To Unfavorable Reviews

Online review statistics reveal that 63% of consumer reviews go on without a reply. That's too bad, because those companies are losing clients that way.

Source: Review Trackers