89% Of Customers Browse A Companies Feedback To Reviews

Not only do many consumers read the review replies, 30% of them value them highly. Practically 96% read the reactions to their own reviews.

Source: Brightlocal

88% Of Executives Consider Reputation Risk As A Leading Business Issue

Reputation management stats indicate a business's reputation does not affect simply the consumers. Prospective team members likewise look at scores and take a look at reviews.

Source: Deloitte

Reviews Posted On Twitter Can Help Improve Online Sales By 6.46 Percent

Online review stats reveal that reviews shared on Twitter, do more to boost sales than those on any other social media platform.

Source: Yotpo

If They Were Asked, 77% Of Customers Would Likely Leave A Review

More than a 35% would do it to advise others about their customer experience and 24% would likely direct their review to the business itself.

Over a 26% would be willing to post a review to help other people with their choice making process.

Source: Podium

83 Percent Of Consumers Do Not Trust Advertising

The standard channels to reach consumers aren't as influential as they utilized to be. Most users who no longer trust ads choose to focus on customers' suggestions online.

Source: Statuslabs

67% Of Customers Report Reviews Are A "Very Important" Factor When Choosing A Solution Provider

Reviews have a massive effect on their decision when clients have to select a service provider.

Source: DemandGenReport

A One Star Increase In Rating Can Lead To A 5% To 9% Boost In Business Income

Businesses that treat clients honorably generally succeed, review websites help ensure of that.

Source: Statuslabs

The Typical Review Length Has Become 65% Shorter Since 2010

At the present time reviews are shorter, easier, and more straight to the point. The word count of a review in 2019 is typical to that of tweet from twitter.

Source: Review Trackers

If A Business Takes Care Of Problems Quickly And Effectively, 95% Of Dissatisfied Clients Will Return To A Business

Customers do not anticipate you to be perfect. When things go wrong, they do anticipate you to remedy things. If there's absolutely nothing else a company can do to solve an issue, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

83% Of All Young Buyers Were Asked To Give A Review Recently

Of those invited, 80% of clients did give a review. Overall, companies have asked 66% of all clients to submit a review on their business.

Source: Brightlocal

Google Accounts For 57.5 Percent Of All Reviews Worldwide

As can be expected, Google is in the lead, followed by Facebook, TripAdvisor and others.

Here's the online reviews distribution rankings:

Google with 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others at 8.6%.

Source: Review Trackers

If It Has Negative Reviews As Well, 52% Of Customers Trust An Item More

We already discussed the negative and positive reviews and their impact on customers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises warnings that maybe the reviews are phony. Consumers anticipate to see some negative reviews.

Source: Capterra