89% Of Consumers Browse A Companies Reactions To Reviews

Not only do many customers read the review replies, 30% of them highly value them. Practically 96% read the responses to their own reviews.

Source: Brightlocal

More Than Half Of People Aged 25 To 34 Submitted Reviews

According to Statista, the younger generations are evidently the more opinionated ones.

Source: Statista

88% Of Executives Regard Reputation Risk As A Top Business Concern

Reputation management stats show a business's reputation doesn't affect just the consumers. Prospective team members also look at ratings and take a look at reviews.

Source: Deloitte

72 Percent Of Clients Will Not Take Action Before They Read Some Reviews

No matter how attractive your marketing is, you still require client reviews. There's no other way around it. Customers are still happy to hear you out, but they rely on other people more.

Source: My Testimonial Engine

Clients Could Invest 31 Percent More With A Business That Has Great Reviews

Take notice of this fact. The better other users describe your product or service, the more money you can charge and customer review statistics show us precisely how much more.

Source: Martech Zone

More Than Four Negative Reviews About A Company Or Service May Reduce Sales By 70%

One negative review is enough for 35 percent of a website's visitors to choose not to buy. 3 negative reviews can cost a business 59% less sales.

Naturally, they can be compensated by the sheer variety of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

Just 6% Of Consumers Do Not Rely On Customer Reviews At All

According to consumer review statistics, a tremendous 19% of consumers constantly trust online reviews and never a make a purchase without checking out reviews first.

Source: Statista

15 Percent Of Buyers Do Not Trust Businesses Without Any Online Reviews

No trust suggests no interactions. 15% of possible consumers will not even think about working with a company they can't find opinions about.

Source: Statuslabs

Reviews Are The Most Essential Part Of The Purchase Decision For Over 90% Of US Consumers

24% of US consumers consider reviews as 'exceptionally influential'.

To illustrate the significance of online reviews and ratings, did you know that 81 percent of consumers will pay more for a product with reviews and those same customers are likewise going to accept slower shipping times for such products.

Source: Turntonetworks

53% Of Consumers Expect Companies To Respond Within A Week To Unfavorable Reviews

Online review stats show that 63% of customer reviews go on without a response. That's too bad, since those businesses are losing customers that way.

Source: Review Trackers

95% Of Dissatisfied Consumers Will Return To A Business If A Business Takes Care Of Issues Rapidly And Efficiently

Consumers do not anticipate you to be perfect. They do anticipate you to remedy things when they go wrong. If there's absolutely nothing else a business can do to deal with an issue, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

A Single Business Review Can Raise Its Conversions By 10 Percent

Online review statistics show user-generated content can do wonders in regards to conversions.

A single review can have an enormous impact on your business.

A hundred reviews can raise your conversion rates by as much as 37%. Two hundred can offer a mind-blowing 44 percent increase.

Source: RevLocal

Unfavorable Reviews Can Increase Conversion By As Much As 85 Percent

It sounds insane, but negative reviews can be a positive driver for users to devote more time on your site. According to online review stats, individuals spend more than five times as long on a site when they check out negative reviews.

When there are a mix of negatives and positives, more than two-thirds of users trust reviews more. If there aren't any negative ones, a frustrating 95 percent suspect censorship or fabricated reviews.

Source: Reevoo

When Buying Home Electronics, 88% Of Americans Claimed That Product Reviews Were The Most Prominent Factor

Statistics reveal that reviews were more effective than Television advertisements at 37%, social networks at 23% and display advertisements at 49%.

Source: Statista

Online Item Reviews About An Item Can Increase Its Conversion Rate By A Staggering 270 Percent

User review statistics reveal the purchase likelihood for an item with 5 reviews is 270 percent higher than the very same item without reviews.

Source: Spiegel Research Center