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89% Of Consumers Review A Businesses Reactions To Reviews
Not only do the majority of consumers read the review replies, 30% of them highly value them. Nearly 96% read the replies to their own reviews.
Source: Brightlocal
95% Of Unsatisfied Clients Will Return To A Company If A Business Makes An Effort To Fix Problems Quickly And Efficiently
Customers do not anticipate you to be perfect. They do anticipate you to deal with things when they go wrong. If there's absolutely nothing else a company can do to deal with a problem, a simple coupon can say "We are sorry" in a more enticing way.
Source: SocialMediaToday
Google Represents 57.5% Of All Reviews Globally
Google is the clear winner as far as distribution goes, but they are not the only ones in the game.
These are the online reviews distribution rankings:
Google at 57.5%, Facebook at 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others at 8.6%.
Source: Review Trackers
52% Of Customers Trust A Product More If It Has Unfavorable Reviews As Well
We already touched upon the positive and negative reviews and their effect on consumers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises warnings that perhaps the reviews are phony. People anticipate to see some unfavorable reviews.
Source: Capterra
American Consumers View "Product Performance" To Be The Most Valuable Information In Product Reviews
When individuals read reviews, they focus on different elements of the shopping experience. But according to online review statistics, 60% of them are most interested in the product's performance.
Client satisfaction, product quality and quality over time are the next couple of factors to consider for more than 50% of American customers.
Source: Statista
77% Of Consumers Don't Trust Reviews That Are Older Than 3 Months
Clients don't care how great your service or product was in the past. Due to the fact that they are fresh and relevant, is part of why online reviews matter.
Consumers know businesses lose their touch all the time, which is why most of them regard older reviews unimportant.
It is for this reason that businesses need to be constantly requesting reviews.
Source: Statuslabs
Clients Could Spend 31% More With A Business That Has Fantastic Reviews
Focus on this fact. The better other users describe your product and services, the more money you can charge and consumer review stats show us precisely how much more.
Source: Martech Zone
70% Of Customers Need To Read At Least Four Reviews Before They Can Trust A Business
4 reviews may be too few. The majority of people check out much more reviews to get a better idea of how business is in fact doing. Don't depend upon that fact alone.
Source: Brightlocal
49 Percent Of Customers Consider The Number Of Online Reviews As An Essential Factor In Their Purchasing Decision
Consumers value not just the quality or nature of the reviews, however they consider their quantity and recency too.
The share of customers, who focus on the number of reviews is presently at 46%.
Source: Brightlocal
Reviews Are The Most Crucial Part Of The Purchase Decision For Over 90% Of American Clients
24% of US consumers consider reviews as 'incredibly influential'.
To illustrate the significance of online reviews and rankings, did you understand that 81 percent of customers will pay more for a product with reviews and those very same consumers are likewise going to accept slower shipping times for such items.
Source: Turntonetworks
Online Reviews Impact 67.7% Of Customer Buying Decisions
More than two-thirds of buyers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz
15 Percent Of Customers Don't Trust Businesses Without Any Online Reviews
No trust means no interactions. 15 percent of prospective clients won't even think about working with a company they can't discover opinions about.
Source: Statuslabs
90% Of Visitors Require Less Than 10 Reviews To Form An Opinion About A Business
You understand what people state about first impressions?
Users get their impression of your businesses through reviews. Generally through less than 10 of them.
If you do not have reviews on your website, consider asking your visitors to compose one.
Source: Martech Zone
70 Percent Of Customers Choose To Find Out About A Business Through Reviews And Articles, Instead Of Advertisements
Advertisements are all well and good, but it's worth trying a different approach too. Reviews are by far the very best way to discover the truth about a service or product.
Source: Statuslabs