89% Of Customers Want To Read Reviews Using Their Mobile Devices

Be it via an app or a mobile web browser, individuals choose to read reviews on their mobile devices.

Source: Statista

53% Of Customers Anticipate Companies To Answer Back Within A Week To Negative Reviews

Online review statistics show that 63% of consumer reviews remain without a reaction. That's too bad, since those companies are losing clients that way.

Source: Review Trackers

Online Product Reviews About An Item Can Increase Its Conversion Rate By A Staggering 270%

User review stats reveal the purchase probability for an item with 5 reviews is 270 percent higher than the exact same item without reviews.

Source: Spiegel Research Center

The Majority Of Individuals Aged 25 To 34 Wrote Reviews

According to Statista, the younger generations are surprisingly the more vocal ones.

Source: Statista

90 Percent Of Customers Require Less Than 10 Reviews To Form An Opinion About A Business

You understand what people say about first impressions?

Users get their impression of your businesses through reviews. Normally through less than 10 of them.

If you don't have reviews on your site, consider asking your visitors to compose one.

Source: Martech Zone

98% Of Yelp's Website Visitors Bought From A Business They Discovered On The Website

Generally, 142 million consumers check out Yelp every month. This is as good a time as any if you have not claimed your free Yelp business page.

Source: RevLocal

54% Of Americans Pay The Most Attention To The Typical Star Ranking Of A Local Organization

The star score is the first thing customers see. Still, users pay attention to other aspects as well, like the quantity, recency, length, and belief of reviews. Each of these alone influences more than a 3rd of US consumers.

Source: Statista

Facebook Reviews Affect More Than 50 Percent Of Consumers' Purchasing Decisions

Facebook is presently the most popular social network which can also affect our purchasing decisions.

According to social media reviews stats, Facebook impacts the majority of users' purchase choices.

If it has positive reviews, Facebook reviews statistics expose that four out of five users are most likely to rely on a local business.

Source: RevLocal

Almost All Customers, Who Use Online Reviews, Read Them Very Early In The Buying Process

Let's say you want to buy a new car and there are numerous models which fit your requirements. How do you pick the best one for you? Well, you read the reviews.

With the help of other people, you quickly choose one that works for you. That's how positive reviews transform customers into customers.

Source: Consumer Affairs

60% Of Customers Seek Advice From Blog And Social Network Reviews On Their Mobile Phones Before Shopping

In-store shopping is affected substantially by blogs and reviews on social networks. With men being two times as likely to be influenced than women.

Reviews and score statistics show people value the opinion of peers more than any other material.

Source: Collective Bias

83% Of All Young People Were Asked To Leave A Review Recently

Of those invited, 80% of customers did leave a review. In general, companies have actually asked 66% of all customers to give a review on their business.

Source: Brightlocal

73 Percent Of Consumers Think Consumer Reviews Are More Crucial Than Star And Number Ratings

Online review data make it clear people aren't pleased with scores alone.

Written reviews make the statistics appear more authentic which is what the potential clients are searching for. Almost a 3rd of customers say composed reviews are the only function that makes them think the websites' reviews are helpful and pertinent.

Source: Fan and Fuel

53% Of Americans Consider Item Reviews And Ratings As The Most Essential Part Of The Online Shopping Experience In 2018.

Today's consumers are smart and want the very best bang for their dollar. It's no wonder that they consider reading reviews as a big part of the buying decision.

Source: Statista

Software Application Reviews Influence Over 98 Percent Of All Purchasers

18 percent of software application buyers consider reviews to be an important factor in the purchase procedure. Software application reviews have no impact whatsoever on just 2% of customers. Two thirds of them read more than six reviews to make up their mind and 14 percent of them read more than 20 reviews.

Source: Capterra

If A Company Handles Issues Rapidly And Efficiently, 95% Of Unhappy Clients Will Return To A Company

Clients do not expect you to be perfect. When things go wrong, they do anticipate you to take care of things. If there is nothing else a business can do to solve a concern, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

70 Percent Of Customers Need To Read At Least Four Reviews Before They Can Rely On A Business

4 reviews may be too few. The majority of people read much more reviews to get a clear view of how the business is actually doing. Don't depend upon that figure alone.

Source: Brightlocal

52% Of Consumers Trust A Product More If It Has Unfavorable Reviews Too

We already touched upon the positive and negative reviews and their impact on consumers. However, all products have their faults, if all of a products reviews are positive, it raises red flags that possibly the reviews are fake. Customers anticipate to see some unfavorable reviews.

Source: Capterra