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63.6% Of Customers Go To Google To Look For Reviews Of A Business
Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) at the bottom of the list.
When it comes to trust, these online review stats show the basic popularity of a website can only go so far.
Source: Review Trackers
A One Star Increase In Score Can Lead To A 5% To 9% Boost In Business Income
Businesses that treat customers well typically prosper, review sites help make sure of that.
Source: Statuslabs
15% Of Buyers Do Not Trust Businesses Without Any Online Reviews
No trust indicates no interactions. 15% of potential clients will not even consider working with a company they can't discover opinions about.
Source: Statuslabs
53 Percent Of Americans Consider Item Reviews And Scores As The Most Crucial Part Of Online Shopping.
Today's consumers are wary and want the very best bang for their buck. It's no surprise that they consider checking out reviews as a huge part of the buying decision.
Source: Statista
American Shoppers Regard "Product Performance" To Be The Most Helpful Detail In Product Reviews
When people check out reviews, they focus on various aspects of the shopping experience. However according to online review statistics, 60% of them are most interested in the item's performance.
Customer satisfaction, product quality and quality with time are the next couple of factors to consider for more than 50% of American consumers.
Source: Statista
Just 6 Percent Of Customers Don't Trust Client Reviews At All
According to customer review statistics, a tremendous 19% of consumers always rely on online reviews and never a purchase without reading reviews initially.
Source: Statista
More Than Four Negative Reviews About A Company Or Service May Decrease Sales By 70%
One negative review suffices for 35% of a site's visitors to choose not to purchase. Three negative reviews can cost a business 59% less sales.
Naturally, they can be compensated by the large number of positive reviews you get.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
53% Of Customers Expect Businesses To Reply Within A Week To Unfavorable Reviews
Online review statistics show that 63% of client reviews stay without a reply. That's too bad, since those businesses are losing customers that way.
Source: Review Trackers
91% Of Millennials Trust Online Reviews As Much As Family And Friends
Online review statistics place customers' reviews as the most trustworthy source of recommendations. Online reviews generally carry the very same weight as advice from loved ones.
Source: Brightlocal
A Solitary Business Review Can Raise Its Conversions By 10 Percent
Online review statistics reveal user-generated content can do miracles in terms of conversions.
A single review can have a huge effect on your business.
A hundred reviews can raise your conversion rates by as much as 37 percent. 2 hundred can provide an astonishing 44 percent increase.
Source: RevLocal
Reviews Published On Twitter Can Help Boost Online Sales By 6.46%
Online review data show that reviews shared on Twitter, do more to grow sales than those on any other social media platform.
Source: Yotpo
98 Percent Of Yelp's Website Visitors Bought From A Business They Found On The Website
Generally, 142 million consumers visit Yelp monthly. If you haven't claimed your free Yelp business page, this is as good a time as any.
Source: RevLocal
88% Of Executives Regard Reputation Risk As A Leading Business Problem
Reputation management stats indicate a business's reputation does not impact simply the consumers. Potential employees likewise look at rankings and take a look at reviews.
Source: Deloitte