If A Business Handles Problems Quickly And Effectively, 95% Of Unhappy Clients Will Return To A Business

Consumers do not expect you to be perfect. They do expect you to fix things when they go wrong. If there's nothing else a business can do to fix a problem, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

Only 6% Of Customers Don't Trust Customer Reviews At All

According to client review statistics, a whopping 19% of customers constantly trust online reviews and never a make a purchase without reading reviews.

Source: Statista

The Majority Of Best Selling Items Have A Typical Score Of 4.2 To 4.7

You can't make everyone delighted, which is why perfect 5 star scores are suspicious. Someone always has a bit of a gripe. That's why it is abnormal to get perfect 5 star ratings. Sometimes a lower ranking really helps your overall score.

According to client rating statistics, conversion rates start to decrease as ratings rise above 4.7.

Source: Spiegel Research Center

91% Of Businesses Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Prospective Team Member

The 86% of businesses question the integrity of online reviews. Nevertheless, they understand the huge effect user scores have on their business. Undesirable consumer or employee reviews can affect 90% of job seekers.

Source: Career Arc

Unfavorable Reviews Can Increase Conversion By As Much As 85%

It sounds crazy, however negative reviews can be a positive factor for users to spend more time on your website. According to online review data, individuals devote more than 5 times as long on a site when they check out negative reviews.

When there are a mix of positives and negatives, more than two thirds of users trust reviews more. An overwhelming 95 percent suspect censorship or faked reviews if there aren't any negative ones.

Source: Reevoo

73 Percent Of Consumers Believe Consumer Reviews Are More Important Than Star And Number Rankings

Online review data make it clear individuals aren't pleased with ratings alone.

Written reviews make the statistics appear more authentic which is what the potential customers are trying to find. Practically a 3rd of consumers say composed reviews are the only feature that makes them think the sites' reviews are helpful and relevant.

Source: Fan and Fuel

Clients Might Spend 31 Percent More With A Business That Has Terrific Reviews

Focus on this fact. The better other users explain your product or service, the more cash you can charge and customer review stats show us exactly how much more.

Source: Martech Zone

Over Half Of Individuals Aged 25 To 34 Published Reviews

According to Statista, the more youthful generations are clearly the more opinionated ones.

Source: Statista

The Majority Of Local Businesses Have Approximately 39 Google Reviews

Individuals like to share their experience after they've gone to a vendor. Online review trends reveal individuals choose to comment if they had a favorable experience, instead of a negative or mediocre one.

Source: Brightlocal

American Buyers View "Product Performance" To Be The Most Valuable Information In Product Reviews

When people read reviews, they focus on various elements of the shopping experience. But according to online review stats, 60% of them are most interested in the item's performance.

Client satisfaction, product quality and quality with time are the next few considerations for more than 50% of US clients.

Source: Statista

Reviews Are The Most Vital Part Of The Purchase Choice For Over 90% Of USA Clients

24% of US buyers consider reviews as 'incredibly influential'.

To show the importance of online reviews and ratings, did you understand that 81% of customers will pay more for a product with reviews and those same clients are likewise going to accept slower shipping times for such products.

Source: Turntonetworks

Almost All Customers, Who Utilize Online Reviews, Read Them Early On In The Buying Process

Let's say you want to buy a new vehicle and there are numerous models which fit your requirements. How do you choose the very best one for you? Well, you read reviews.

With the help of other customers, you manage to choose one that works for you. That's how positive reviews transform consumers into clients.

Source: Consumer Affairs

52% Of Consumers Rely On A Product More If It Has Negative Reviews As Well

We already touched upon the positive and negative reviews and their result on consumers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises warnings that possibly the reviews are phony. Customers anticipate to see some unfavorable reviews.

Source: Capterra

95% Of Travelers Read Online Reviews Prior To Scheduling Travel Services

Leisure and business tourists alike check out reviews to form a viewpoint. Business travelers read an average of 5 reviews vs. 6-7 for leisure tourists. 59% of all tourists report that they check out reviews 'constantly' or 'extremely frequently'.

Source: Trust You

30% Of Consumers Feel Positive About A Company Which Reacts To Online Reviews

Corresponding with your consumers creates trust. Even something easy like reacting to their comments and reviews can make them feel appreciated.

As you might anticipate, customers who feel this way are ready to spend more cash with a business.

Source: Statuslabs

89% Of Clients Like To Read Reviews Using Their Smartphones

Be it by means of an app or a mobile internet browser, everyday people choose to read reviews on their cell phones.

Source: Statista

70 Percent Of Customers Choose To Learn About A Business Through Reviews And Short Articles, Rather Than Ads

Advertisements are all well and good, however it deserves trying a different approach as well. Reviews are without a doubt the best way to find the truth about a service or product.

Source: Statuslabs