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89% Of Clients Review A Companies Responses To Reviews
Not only do most clients check out the review replies, 30% of them highly value them. Practically 96% read the responses to their own reviews.
Source: Brightlocal
89% Of Consumers Prefer To Read Reviews On Their Mobile Phones
Be it by means of an app or a mobile internet browser, folks prefer to read reviews on their smart phones.
Source: Statista
Majority Of Customers Will Not Utilize A Service If It Has Less Than A 4 Star Ranking
This stat is among lots of that show the value of online scores. Now that news of client satisfaction travels this fast, keeping your clients delighted is more important than ever.
57 percent of consumers have actually searched for companies with more than four stars in 2018, which is up from 48% in 2017.
Furthermore, 11% looked only for businesses with a perfect five star score.
Source: Brightlocal
Unfavorable Reviews Can Improve Conversion By As Much As 85 Percent
It sounds crazy, however negative reviews can be a positive factor for users to devote more time on your website. According to online review data, people spend more than 5 times as long on a site when they check out negative reviews.
When there are a mix of negatives and positives, more than two thirds of users trust reviews more. A frustrating 95% suspect censorship or faked reviews if there aren't any negative ones.
Source: Reevoo
83% Of Clients Don't Trust Advertising
The traditional channels to reach consumers aren't as influential as they used to be. A lot of users who no longer trust advertisements choose to pay attention to customers' recommendations online.
Source: Statuslabs
74 Percent Of Local Companies Have At Least 1 Google Review
One review is far from adequate to improve your site's SERP ranking.
Taking a look at online scores data, we found out that a company requires to have at least 40 reviews before clients "Award" it with a star.
Source: Brightlocal
Reviews Posted On Twitter Can Help Grow Revenues By 6.46%
Online review stats show that reviews shared on Twitter, do more to boost sales than those on any other social media platform.
Source: Yotpo
Most Best Selling Products Have A Typical Rating Of 4.2 To 4.7
You can't make everyone delighted, which is why perfect 5 star rankings are suspicious. Someone always has a little bit of a gripe. That's why it is abnormal to get perfect 5 star ratings. In some cases a lower ranking really helps your overall score.
According to customer rating stats, conversion rates begin to decrease as scores rise above 4.7.
Source: Spiegel Research Center
91% Of Millennials Rely On Online Reviews As Much As Friends And Family
Online review statistics put consumers' reviews as the most credible source of suggestions. Online reviews typically carry the same weight as guidance from family and friends.
Source: Brightlocal
67% Of Consumers Report Reviews Are A "Extremely Important" Factor When Choosing A Solution Provider
When customers have to choose a solution provider, reviews have an enormous influence on their decision.
Source: DemandGenReport
63.6 Percent Of Customers Go To Google To Read Reviews Of A Business
Considering the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) behind.
These online review statistics show the general appeal of a site can only go so far when it comes to trust.
Source: Review Trackers
Almost All Customers, Who Use Online Reviews, Read Them Very Early In The Purchasing Process
Let's say you wish to buy a brand-new automobile and there are several models which fit your criteria. How do you select the best one for you? Well, you read the reviews.
With the help of other customers, you quickly choose one that works for you. That's how positive reviews convert consumers into customers.
Source: Consumer Affairs