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91% Of Businesses Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Potential Employee
The 86% of companies question the integrity of online reviews. However, they realize the enormous effect user rankings have on their business. Undesirable client or employee reviews can influence 90% of job seekers.
Source: Career Arc
70 Percent Of Customers Prefer To Find Out About A Business Via Reviews And Short Articles, Instead Of Advertisements
Advertisements are all well and good, however it deserves trying a different approach too. Reviews are by far the best way to find the truth about a service or product.
Source: Statuslabs
30% Of Clients Feel Positive About A Company Which Responds To Online Reviews
Keeping in touch with your clients creates trust. Even something as basic as reacting to their reviews and comments can make them feel valued.
As you might expect, customers who feel this way are ready to invest more money with a company.
Source: Statuslabs
70 Percent Of Consumers Need To Check Out A Minimum Of Four Reviews Before They Can Trust A Business
4 reviews may be too few. Many people read many more reviews to get an idea of how business is in fact doing. Don't depend on that statistic alone.
Source: Brightlocal
98 Percent Of Yelp's Visitors Bought From A Business They Discovered On The Site
Usually, 142 million consumers check out Yelp each month. This is as excellent a time as any if you have not claimed your free Yelp business page.
Source: RevLocal
American Buyers Regard "Product Performance" To Be The Most Valuable Information In Product Reviews
They focus on different elements of the shopping experience when people check out reviews. But according to online review statistics, 60% of them are most thinking about the product's performance.
Customer satisfaction, product quality and quality over time are the next few factors to consider for more than 50% of American customers.
Source: Statista
53% Of Consumers Expect Companies To Answer Back Within A Week To Negative Reviews
Online review stats show that 63% of consumer reviews remain without a reply. That's too bad, due to the fact that those companies are losing customers that way.
Source: Review Trackers
64 Percent Of Americans Agree That User-generated Content (consumer Reviews) Improved Their Shopping Experience In 2017
30 percent of consumers who check out client reviews, agree that it increases their buying confidence.
Businesses use the reviews to enhance their services and products.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
86% Of Consumers Would Think About Composing A Review For A Business
Your consumers are your most valuable resource, and it's not only because of the cash they spend at your business. They will be prepared to share it if you offer them a good experience.
Source: Brightlocal
71% Of Millennials Browse Customer Reviews Of Expert Services
Over half of all individuals in need of a professional service rely on online reviews.
According to online reviews data, 59% utilized online reviews to choose a lawyer or a doctor.
Young people (age 18-35) are much more likely to work with a professional based upon online reviews. Just 19% of millennials will think about employing a legal representative without any.
Source: Thomson Reuters
A One Star Boost In Ranking Can Result In A 5% To 9% Increase In Business Income
Businesses that treat clients well generally flourish, review sites help make sure of that.
Source: Statuslabs
Unfavorable Reviews Can Improve Conversion By Up To 85%
It sounds insane, but negative reviews can be a positive driver for users to devote more time on your site. According to online review statistics, individuals spend more than five times as long on a website when they read negative reviews.
When there are a mix of negatives and positives, more than two-thirds of users trust reviews more. An overwhelming 95 percent suspect censorship or fabricated reviews if there aren't any unfavorable ones.
Source: Reevoo
77% Of Consumers Do Not Rely On Reviews That Are Older Than 3 Months
Clients don't care how excellent your service or product was in the past. Part of why online reviews matter is since they are relevant and fresh.
Consumers know businesses lose their touch all the time, which is why the majority of them find older reviews irrelevant.
It is for this reason that companies ought to be constantly requesting reviews.
Source: Statuslabs