95% Of Unhappy Clients Will Go Back To A Business If A Company Manages To Fix Issues Quickly And Efficiently

Clients do not expect you to be perfect. They do anticipate you to fix things when they go wrong. If there's absolutely nothing else a company can do to fix an issue, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

64 Percent Of Americans Concur That User-generated Content (customer Reviews) Improved Their Shopping Experience In 2017

30 percent of customers who read customer reviews, concur that it increases their buying confidence.

Businesses utilize the reviews to enhance their services and products.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

Online Reviews Affect 67.7% Of Consumer Buying Decisions

More than two thirds of consumers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

15 Percent Of Buyers Don't Trust Businesses Without Any Online Reviews

No trust indicates no interactions. 15% of prospective clients will not even consider doing business with a company they can't find viewpoints about.

Source: Statuslabs

77% Of Buyers Do Not Rely On Reviews That Are Older Than 3 Months

Consumers don't care how great your product or service was in the past. Because they are fresh and relevant, is part of why online reviews matter.

Customers know businesses lose their touch all the time, which is why the majority of them regard older reviews irrelevant.

It is for this reason that businesses ought to be continuously asking for reviews.

Source: Statuslabs

77% Of Consumers Would Definitely Leave A Review If They Were Asked

More than a 35% would do it to inform others about their consumer encounter and 24% would most likely direct their review to the business itself.

Over a 26% would be willing to post a review to assist other individuals with their decision making process.

Source: Podium

83% Of All Younger Customers Were Invited To Give A Review Recently

Of those invited, 80% of customers did leave a review. Overall, companies have actually asked 66% of all clients to post a review on their business.

Source: Brightlocal

89% Of Clients Want To Read Reviews Using Their Smartphones

Be it by means of an app or a mobile web browser, clients prefer to read reviews on their mobile devices.

Source: Statista

53% Of Americans Consider Product Reviews And Ratings As The Most Vital Part Of The Online Shopping Experience In 2018.

Today's buyers are wary and want the very best bang for their dollar. It's no wonder that they consider checking out reviews as a huge part of the buying decision.

Source: Statista

89% Of Customers Review A Companies Replies To Reviews

Not only do many customers check out the review replies, 30% of them hold them in high regard. Practically 96% read the reactions to their own reviews.

Source: Brightlocal

Google Represents 57.5 Percent Of All Reviews All Over The World

Google is in the lead here, followed by Facebook as a far-off second.

Here's the online reviews circulation rankings:

Google with 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others at 8.6%.

Source: Review Trackers

30% Of Customers Feel Comfortable With A Company Which Reacts To Online Reviews

Corresponding with your consumers develops trust. Even something like responding to their reviews and remarks can make them feel appreciated.

As you might expect, clients who feel this way are going to invest more cash with a company.

Source: Statuslabs

71% Of Millennials Search Consumer Reviews Of Professional Services

Over half of all people in need of an expert service turn to online reviews.

According to online reviews data, 59% used online reviews to pick a lawyer or a medical professional.

Young people (age 18-35) are even more likely to employ a professional based upon online reviews. Only 19% of millennials will think about working with a legal representative without any.

Source: Thomson Reuters

Since They Desire To Acquire A Service Or A Product And Want To Get The Facts About The Businesses Items And Services, 82% Of Consumers Go To Review Websites.

Review websites are locations that people go to get the facts about a business, service or product . Users come because they have currently formed a buying decision. The majority of them (89%) purchase within a week of their visit. And 29% do so in 24 hours.

Source: RevLocal