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15% Of Clients Don't Trust Businesses Without Having Online Reviews
No trust suggests no interactions. 15% of prospective customers won't even think about working with a business they can't find opinions about.
Source: Statuslabs
72 Percent Of Consumers Will Not Take Action Before They Read Some Reviews
No matter how tempting your marketing is, you still require consumer reviews. There is no way around it. Consumers are still willing to hear you out, but they trust other people more.
Source: My Testimonial Engine
If They Were Asked, 77% Of Consumers Would Probably Submit A Review
More than a 35% would do it to notify others about their consumer experience and 24% would certainly direct their review to the business itself.
Over a 26% would want to leave a review to assist other people with their decision making process.
Source: Podium
53% Of Customers Expect Companies To Respond Within A Week To Negative Reviews
Online review stats prove that 63% of client reviews remain without a reply. That's too bad, since those companies are losing clients that way.
Source: Review Trackers
Only 6% Of Customers Do Not Trust Client Reviews At All
According to consumer review statistics, a tremendous 19% of consumers always trust online reviews and never a purchase without checking out reviews initially.
Source: Statista
73 Percent Of Consumers Think Client Reviews Are More Crucial Than Star And Number Scores
Online review statistics make it clear people aren't pleased with scores alone.
Written reviews make the stats appear more authentic which is what the potential customers are looking for. Almost a third of consumers state written reviews are the only function that makes them believe the sites' reviews are helpful and appropriate.
Source: Fan and Fuel
95% Of Unhappy Customers Will Go Back To A Company If A Business Manages To Fix Issues Quickly And Efficiently
Customers do not expect you to be perfect. When things go wrong, they do expect you to resolve things. If there is absolutely nothing else a company can do to resolve a concern, a simple coupon can say "We are sorry" in a more attractive way.
Source: SocialMediaToday
Reviews Shared On Twitter Can Improve Online Sales By 6.46 Percent
Online review data reveal that reviews shared on Twitter, do more to grow sales than those on any other social media platform.
Source: Yotpo
71% Of Millennials Search Customer Reviews Of Expert Services
Over half of all individuals in need of a professional service turn to online reviews.
According to online reviews stats, 59% used online reviews to choose a legal representative or a doctor.
Younger people (age 18-35) are a lot more inclined to hire a professional based upon online reviews. Only 19% of millennials will consider hiring a legal representative without any.
Source: Thomson Reuters
91 Percent Of Millennials Have Confidence In Online Reviews As Much As Family And Friends
Online review statistics position clients' reviews as the most credible source of recommendations. Online reviews generally carry the very same weight as guidance from loved ones.
Source: Brightlocal
54% Of Americans Pay The Most Attention To The Typical Star Score Of A Local Business
The star rating is the first thing consumers see. Still, users focus on other factors also, like the amount, recency, length, and belief of reviews. Each of these alone influences more than a 3rd of United States customers.
Source: Statista
More Than Half Of Consumers Aged 25-34 Posted Reviews
According to Statista, the younger generations are unsurprisingly the more vocal ones.
Source: Statista