53% Of Customers Anticipate Businesses To Respond Within A Week To Unfavorable Reviews

Online review statistics clarify that 63% of customer reviews stay without a response. That's too bad, since those companies are losing clients that way.

Source: Review Trackers

49% Of Consumers Consider The Number Of Online Reviews As An Important Factor In Their Buying Decision

Customers value not just the quality or nature of the reviews, but they consider their number and recency too.

The share of customers, who focus on the number of reviews is currently at 46 percent.

Source: Brightlocal

88% Of Americans Reported That Product Reviews Were The Most Influential Factor When Buying Home Electronics

Stats reveal that reviews were more effective than Television ads at 37%, social networks at 23% and display ads at 49%.

Source: Statista

95% Of Travelers Read Online Reviews Prior To Booking Travel Services

Leisure and business travelers alike read reviews to form a viewpoint. Business tourists read an average of 5 reviews vs. 6-7 for leisure tourists.

Source: Trust You

Online Reviews Affect 67.7% Of Customer Purchasing Decisions

More than 2 thirds of customers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.

Source: Moz

Reviews Are The Third Most Influential Ranking Aspect For Google's Local 3 Pack

Review signals (quantity, diversity, and so on) represent 15.44% of Google's algorithm for local ranking.

Just Google My Business signals, like proximity and keywords account for 25.12%, and link signals at 16.53%, are more important than reviews as far as ranking factors go for the local 3 pack.

Source: Moz

88% Of Executives View Reputation Risk As A Top Business Problem

Reputation management statistics show a business's reputation does not affect just the clients. Prospective employees also take a look at rankings and read reviews.

Source: Deloitte

Just 6 Percent Of Customers Do Not Rely On Consumer Reviews At All

According to consumer review stats, a whopping 19% of customers always rely on online reviews and never a buy without checking out reviews initially.

Source: Statista

67% Of Customers Claim Reviews Are A "Very Important" Factor When Selecting A Service Provider

When clients need to choose a solution provider, reviews have a massive impact on their decision.

Source: DemandGenReport

64% Of Americans Agree That User-generated Content (consumer Reviews) Improved Their Shopping Experience In 2017

30% of consumers who read client reviews, concur that it increases their purchasing confidence.

Businesses utilize the reviews to enhance their products or services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

If It Has Unfavorable Reviews As Well, 52% Of Customers Trust An Item More

We already touched upon the positive and negative reviews and their impact on consumers. Nevertheless, all products have their faults, it raises red flags that perhaps the reviews are fake if all of a products reviews are favorable. Customers anticipate to see some negative reviews.

Source: Capterra

A One Star Boost In Score Can Lead To A 5% To 9% Boost In Business Income

Businesses that treat consumers fairly normally flourish, review sites help make certain of that.

Source: Statuslabs

USA Buyers View "Product Performance" To Be The Most Useful Detail In Product Reviews

When people read reviews, they focus on different elements of the shopping experience. However according to online review stats, 60% of them are most thinking about the item's performance.

Customer satisfaction, product quality and quality over time are the next couple of factors to consider for more than 50% of USA clients.

Source: Statista

74 Percent Of Local Businesses Have At Least One Google Review

One review is far from adequate to improve your website's SERP ranking.

Taking a look at online scores stats, we learnt that a company requires to have a minimum of 40 reviews before clients "Award" it with a star.

Source: Brightlocal

The Majority Of Consumers Aged 25 To 34 Wrote Reviews

According to Statista, the younger generations are evidently the more vocal ones.

Source: Statista

53 Percent Of Americans Consider Product Reviews And Rankings As The Most Essential Part Of The Online Shopping Experience In 2018.

Today's consumers are wary and want the best bang for their dollar. It's not surprising that that they consider reading reviews as a huge part of the purchasing decision.

Source: Statista