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98% Of Yelp's Browsers Purchased From A Business They Found On The Site
Typically, 142 million customers go to Yelp each month. If you have not claimed your free Yelp business page, this is as good a time as any.
Source: RevLocal
Reviews Are The Most Important Part Of The Purchase Choice For Over 90% Of USA Consumers
24% of US buyers consider reviews as 'incredibly influential'.
To show the importance of online reviews and rankings, did you understand that 81% of consumers will pay more for a product with reviews and those very same clients are likewise willing to accept slower shipping times for such products.
Source: Turntonetworks
The Majority Of Clients Aged 25-34 Gave Reviews
According to Statista, the younger generations are seemingly the more vocal ones.
Source: Statista
Online Item Reviews About An Item Can Boost Its Conversion Rate By More Than 270%
User review stats show the purchase likelihood for an item with 5 reviews is 270% higher than the same product without reviews.
Source: Spiegel Research Center
60% Of Consumers Check Out Blog And Social Network Reviews On Their Mobile Devices Prior To Shopping
In-store purchasing is influenced substantially by blogs and reviews on social networks. With men being twice as likely to be affected than women.
Reviews and ranking stats show individuals value the viewpoint of peers more than any other material.
Source: Collective Bias
61% Of Regional Businesses Have An Average Score Of 4 To 5 Stars
Typically 2 out of 3 companies have good and awesome ratings. Only 5% of businesses have a rating listed below three stars.
Source: Brightlocal
If A Company Deals With Problems Rapidly And Efficiently, 95% Of Unhappy Consumers Will Return To A Company
Customers do not anticipate you to be perfect. When things go wrong, they do anticipate you to fix things. If there is nothing else a company can do to solve a problem, a simple coupon can say "We're sorry" in a more attractive way.
Source: SocialMediaToday
53% Of Customers Expect Companies To Reply Within A Week To Unfavorable Reviews
Online review statistics clarify that 63% of consumer reviews stay without a response. That's regrettable, since those companies are losing clients that way.
Source: Review Trackers
54% Of Americans Pay The Most Attention To The Typical Star Ranking Of A Local Organization
The star rating is the first thing consumers see. Still, users take notice of other aspects also, like the amount, recency, length, and sentiment of reviews. Each of these alone influences more than a third of US customers.
Source: Statista
The Typical Review Length Has Actually Become 65% Shorter Since 2010
At this present time reviews are shorter, simpler, and more straight to the point. The word count of a review in 2019 is comparable to that of a tweet.
Source: Review Trackers
71% Of Millennials Search Consumer Reviews Of Professional Services
More than half of all people in need of a professional service rely on online reviews.
According to online reviews stats, 59% utilized online reviews to pick a medical professional or an attorney.
Young people (age 18-35) are much more inclined to hire a professional based upon online reviews. Just 19% of millennials will think about hiring an attorney without any.
Source: Thomson Reuters
91 Percent Of Millennials Have Faith In Online Reviews As Much As Loved Ones
Online review statistics position clients' reviews as the most reliable source of suggestions. Online reviews normally carry the same weight as advice from friends and family.
Source: Brightlocal